Last updated: January 1, 2025
Introduction
Midwest Service Bureau, LLC ("MSB," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our debt collection services and our website at msbureau.com.
Information We Collect
We may collect the following categories of information:
- Contact information: Name, address, phone number, email address
- Account information: Account numbers, balance details, payment history as provided by our clients
- Communication records: Records of our communications with account holders
- Website usage: IP address, browser type, pages visited, and other standard analytics data
How We Use Information
We use the information we collect to:
- Perform debt collection services on behalf of our clients
- Communicate with account holders regarding their accounts
- Respond to inquiries submitted through our website
- Comply with applicable laws and regulations
- Improve our services and website functionality
Information Sharing
We do not sell personal information. We may share information with our clients (the original creditors), credit reporting agencies (when authorized), legal counsel, and as required by law.
Data Security
We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
HIPAA Compliance
For healthcare-related accounts, we maintain full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and have appropriate safeguards in place to protect protected health information (PHI).
Your Rights
You have the right to request information about the data we hold about you, to request corrections, and to dispute the validity of any debt. Please contact us using the information below to exercise these rights.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Midwest Service Bureau, LLC
625 W Maple St
Wichita, KS 67213
Phone: (316) 263-1051