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HIPAA-compliant debt collection with no recovery, no fee. Founded in 1970; collecting nationwide.
Get a custom recovery plan with projected collection rates for your portfolio. Most clients see results in 30 days.
Your information is secure and never shared.
Licensed where required. No recovery, no fee.
Wichita-based since 1970.
Midwest Service Bureau, LLC has been headquartered in Wichita, Kansas since 1970. Today we employ over 35 dedicated professionals who share our commitment to ethical, compliant, and effective debt recovery.
Tailored debt recovery strategies for every industry — recovery without burned bridges.
Full-service debt recovery with a focus on compliance and ethical practices, worked with care for debtor relationships. And you only pay when we recover.
contingency collections, headquartered in Wichita, Kansas
Respectful recovery of consumer balances — medical, dental, utility, education, and more — under our compliance program, with payment plans and assistance screening.
B2B recovery of unpaid invoices and trade credit, handled with the professionalism your business relationships demand.
Combined, ready-to-import files can be live in under 24 hours. Custom file feeds take longer.
The vast majority of clients are online within 4 days. Start with an existing export or work with our onboarding team on a custom file layout.
Then we return payment files in the format your team already uses.
EDI 837
A claim for Jane Doe: $1,284.50, account 48291.
HL7 v2
Jane Doe, discharged Jun 14, $1,284.50 self-pay.
CSV EXTRACT
Row 1: Jane Doe owes $1,284.50 since Jun 14.
EHR WORKQUEUE
Workqueue: Jane Doe, $1,284.50 self-pay, SMS consent on file.
Send combined account data from Epic, Cerner, or another billing system by secure file delivery.
Field mapping, validation, and exception files back to you. Your IT team does not get a project.
Custom file layouts, scheduled SFTP feeds and database exports typically take 5–10 days to set up.
Your first file does not have to be your forever process. Your MSB team stays with you after launch to remove manual work as volume and reporting needs grow.
Ask your AI assistant for placement status, balances, and remittance reports without leaving your workflow.
You place the accounts. We handle outreach, work toward resolution, and keep you informed along the way.
No setup fees. No monthly minimums. Or start a placement
Submit accounts through our secure portal, a secure file transfer, or a scheduled export from your billing system. We review the file and prioritize accounts for outreach.
Our collectors reach out by phone, letter, email, or text. Each conversation focuses on resolving the balance with respect and follows applicable collection rules.
We arrange payments, payment plans, or settlements within the terms you approve. When appropriate, we help patients connect with financial assistance.
You receive recovered funds on a regular schedule, along with detailed reporting. We review performance with you and adjust the approach as your portfolio changes.
Industry insights, compliance updates, and best practices from our experts.
Learn the essential HIPAA requirements for debt collection in healthcare and how to protect patient data while maximizing recovery rates.
Read article ComplianceStay ahead of the latest CFPB regulatory changes affecting debt collection practices, communication methods, and consumer protections.
Read article Revenue CycleDiscover how early-out collection programs help hospitals recover self-pay balances faster while maintaining high patient satisfaction scores.
Read articleContact us today for a free, no-obligation consultation.
Tell us about your portfolio and we'll build a custom recovery plan — no obligation, no cost.
Your information is secure and never shared.
Licensed where required. No recovery, no fee.
