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Wichita, Kansas. Established 1970.
HIPAA-compliant, results-driven debt collection with no recovery, no fee. Over 55 years of proven expertise across all 50 states.
Get a custom recovery plan with projected collection rates for your portfolio. Most clients see results in 30 days.
Your information is secure and never shared.
1,200+ organizations trust MSB with their collections
Direct integrations with
Family-owned and Wichita-based for 55+ years.
About MSB
Midwest Service Bureau, LLC is a locally owned and operated Kansas corporation based in Wichita. Established in 1970 with a staff of 2, we have grown to employ over 35 dedicated professionals who share our commitment to ethical, compliant, and effective debt recovery.
Services
Tailored debt recovery strategies for every industry — decades of expertise plus modern technology, recovery without burned bridges.
Flagship service
Full-service debt recovery with a focus on compliance and ethical practices. Our proven process maximizes recovery while maintaining debtor relationships. And you only pay when we recover.
recovered annually for 1,200+ organizations
People-first recovery
Respectful, fully compliant recovery of consumer balances — medical, dental, utility, education, and more — with payment plans and assistance screening.
Business-to-business recovery
B2B recovery of unpaid invoices and trade credit, from $500 to $5 million — handled with the professionalism your business relationships demand.
Outsource your delinquent accounts to our experienced team. We handle the entire collection process so you can focus on your core business.
Learn moreEarly intervention for patient self-pay balances. Our compassionate approach ensures higher recovery rates while preserving patient relationships.
Learn moreData-driven insights and expert analysis of your receivables portfolio. We identify opportunities to improve recovery rates and reduce write-offs.
Learn moreCombined, ready-to-import files can be live in under 24 hours. Custom integrations take longer.
Onboarding
The vast majority of clients are online within 4 days. Start with an existing export or work with our onboarding team on a custom integration.
Secure, white-glove onboarding at no cost
Whatever your billing system exports
Then we send 835 remits, status files, and payment posting back in the format your team already uses.
EDI 837
A claim for Jane Doe — $1,284.50, account 48291.
HL7 v2
Jane Doe, discharged Jun 14 — $1,284.50 self-pay.
CSV EXTRACT
Row 1: Jane Doe owes $1,284.50 since Jun 14.
EHR WORKQUEUE
Workqueue: Jane Doe — $1,284.50 self-pay, SMS consent on file.
Send combined account data from Epic, Cerner, or another billing system by secure file delivery.
Field mapping, validation, and exception files back to you. Your IT team does not get a project.
Advanced EHR integrations such as Epic, custom files, and database integrations typically take 5–10 days.
Start simple. Grow from there.
Your first file does not have to be your forever process. Your MSB team stays with you after launch to remove manual work as volume and reporting needs grow.
How it works
You place the accounts. We handle outreach, work toward resolution, and keep you informed along the way.
Submit accounts through our secure portal, a secure file transfer, or your billing system. We review the file and prioritize accounts for outreach.
Our collectors reach out by phone, letter, email, or text. Each conversation focuses on resolving the balance with respect and follows applicable collection rules.
We arrange payments, payment plans, or settlements within the terms you approve. When appropriate, we help patients connect with financial assistance.
You receive recovered funds on a regular schedule, along with detailed reporting. We review performance with you and adjust the approach as your portfolio changes.
Client results
Healthcare systems, municipalities, and practices that chose MSB — and stayed.
"Since partnering with Midwest Service Bureau, our self-pay recovery rate has increased by over 30%. Their team truly understands the complexities of healthcare collections and treats our patients with the respect they deserve. The real-time reporting dashboard gives our CFO complete visibility into performance, and our dedicated account manager proactively suggests strategy adjustments that have consistently improved our results quarter over quarter."
"We evaluated four collection agencies before choosing MSB, and the difference has been remarkable. Their AI-driven approach and dedicated account management have made a measurable impact on our bottom line. In our first year alone, they recovered over $1.2 million in delinquent accounts that we had nearly written off. The compliance team keeps us informed of every regulatory change, and their integration with our billing system was seamless from day one."
"As a multi-location dental practice, we needed a collection partner who could handle patient balances sensitively while still delivering strong results. MSB exceeded our expectations on both fronts. Their compassionate approach has preserved our patient relationships — we've had patients thank us for how professionally MSB handled their accounts. Recovery rates are consistently above 35%, and their team feels like an extension of our own office staff."
Insights
Industry insights, compliance updates, and best practices from our experts.
Learn the essential HIPAA requirements for debt collection in healthcare and how to protect patient data while maximizing recovery rates.
Read article ComplianceStay ahead of the latest CFPB regulatory changes affecting debt collection practices, communication methods, and consumer protections.
Read article Revenue CycleDiscover how early-out collection programs help hospitals recover self-pay balances faster while maintaining high patient satisfaction scores.
Read articleFree consultation
Contact us today for a free, no-obligation consultation — and hear how it's worked for organizations like yours.
Tell us about your portfolio and we'll build a custom recovery plan — no obligation, no cost.
Your information is secure and never shared.
1,200+ organizations trust MSB with their collections
