Contact Us
Ready to improve your debt recovery? Get in touch with our team for a free, no-obligation consultation.
Get in Touch
Whether you're looking to outsource your collections, need help with medical debt recovery, or want to learn more about our services — we're here to help. Our team responds to most inquiries within one business day, and initial consultations are always free with no obligation.
Visit Us
625 W Maple St
Wichita, KS 67213
Business Hours
Monday – Saturday
8:00 AM – 5:00 PM CST
What Happens After You Contact Us
Our structured consultation process ensures you get the answers and analysis you need to make an informed decision about your debt recovery strategy.
Initial Consultation
Within one business day of your inquiry, a member of our client development team will contact you to discuss your situation in detail. This introductory conversation covers your industry, account volumes, current recovery rates, billing system setup, and specific challenges you're facing with delinquent accounts. We will explain our collection process, compliance framework, pricing structure, and reporting capabilities. There is no cost and no obligation — this conversation is designed to help you determine whether MSB is the right fit for your organization.
Free Portfolio Analysis
If the initial consultation indicates a good mutual fit, our analytics team will conduct a complimentary portfolio analysis of your accounts receivable. You provide sample account data (securely), and we generate a detailed report projecting expected recovery amounts, optimal collection strategies, estimated timeline, and ROI. This data-driven analysis gives you concrete numbers to evaluate before making any commitment. Many prospective clients discover significant untapped revenue in their aging accounts during this phase.
Onboarding & First Placement
Once you decide to partner with MSB, onboarding typically takes 5-10 business days. We execute service agreements (including BAAs for healthcare clients), configure your reporting preferences, set up your integration method, and provide portal training for your staff. Your first account placement follows immediately. Within 72 hours of placement, initial demand letters are sent and accounts are assigned to collectors. You'll have real-time visibility into account activity from day one through your client dashboard.
Frequently Asked Questions About Contacting MSB
How quickly will I hear back after submitting a form?
Our team responds to most web form inquiries within 4 hours during business days (Monday-Saturday, 8:00 AM - 5:00 PM CST). For urgent matters, we recommend calling our toll-free number at (800) 362-0272 for immediate assistance. After-hours form submissions are responded to first thing the following business day.
Is the initial consultation really free?
Yes, absolutely. Our initial consultation and portfolio analysis are completely free with no obligation. We believe that you should have all the information you need to make an informed decision. There is no sales pressure — if MSB isn't the right fit for your organization, we will tell you honestly and, when possible, suggest alternative solutions.
What information should I have ready when I call?
To make the most of your initial conversation, it helps to have a general sense of your monthly account volume (number of accounts and total dollar amount), the average age of your delinquent accounts, your current recovery rate (if known), and what billing or EHR system you use. However, you don't need to have exact numbers — our team can guide the conversation and help you identify the information we'll need during the portfolio analysis phase.
Can I schedule a call outside of business hours?
While our standard business hours are Monday-Saturday, 8:00 AM - 5:00 PM Central Time, we understand that healthcare administrators, business owners, and government officials often have packed schedules. We offer early morning and late afternoon appointment slots by request, and our team can accommodate calls across all U.S. time zones. Simply mention your time zone preference when you submit your inquiry or call in.
I'm a debtor looking for information about my account. Who should I contact?
If you have received correspondence from Midwest Service Bureau regarding an outstanding balance, please visit our Verification & Support page for information about your rights, payment options, and how to contact us about your specific account. You can also call us directly at (800) 362-0272 during business hours. Our team will verify your identity and provide you with all available information about your account.
Office Hours & Location Details
Midwest Service Bureau is headquartered in Wichita, Kansas, and operates from a single, centralized location. Our team of 35+ professionals works from this office to serve clients across all 50 states.
Holiday closures follow the standard federal holiday schedule. Clients with urgent after-hours needs may leave a voicemail and will receive a callback the next business day, or earlier for time-sensitive matters.
Getting to Our Office
Our headquarters at 625 W Maple Street is located in central Wichita, just west of downtown. The office is easily accessible from I-135 and US-54/400. Free visitor parking is available on-site.
Mailing Address
Midwest Service Bureau, LLC
625 W Maple Street
Wichita, KS 67213
Phone Numbers
Toll-Free: (800) 362-0272
Local: (316) 263-1051