Municipal Collections That Protect Your Community's Revenue

Trusted by Kansas & Missouri Cities, Counties & Utilities Since 1970

Your community depends on every dollar. When citizens don’t pay their utility bills, court fines, or municipal fees, essential services suffer. Midwest Service Bureau has helped Kansas and Missouri municipalities recover millions in delinquent accounts for over 50 years.

We understand the delicate balance of firm collection and community relations. Our locally-owned team collects
with professionalism and respect, preserving your reputation while maximizing recovery rates. Our Wichita
office provides local support and walk-in payment options for added convenience.

What We Collect

Utility Bills

Water, sewer, electric, gas, trash services

Court Fines & Fees

Traffic tickets, court costs, restitution

EMS & Ambulance Services

Emergency medical transport bills

Municipal Services

Parking tickets, code violations, permit fees

Property-Related

Special assessments, liens, demolition costs

Why Municiplaities Choose MSB

Government Experience

We know municipal regulations and compliance requirements

Skip Tracing Expertise

Advanced tools locate debtors who've moved or changed contact info

Flexible Integration

Works with your existing billing and court management systems

Payment Options

Online portal, payment plans, and multiple payment methods

Transparent Reporting

Detailed reports for council meetings and audits

Data Security

Secure handling of citizen information with strict privacy protocols

Our Proven Process

Account Placement

– Simple batch upload or API integration

Immediate Action

– First contact attempt within 24 hours

Multi-Channel Outreach

– Phone, mail, email, and text messaging

Skip Tracing: Locate

– Locate hard-to-find debtors with advanced tools

Payment Processing

– Secure collection with immediate remittance

Detailed Reporting

– Real-time updates through online portal

Testimonials

Discover the experiences of our satisfied clients. Hear firsthand Midwest Service Bureau Reviews on how MSB has delivered reliable, results-driven solutions that make a real difference.

Midwest Service Bureau is a company that truly looks out for the greater good of their client. They want to see their clients thrive, even if that means they do not make a profit. Any time I have ever had a question I call Midwest and they have the answer. Any time I have needed advice they have been there for me and have guided me through the process. Their customer service is outstanding and their work ethic is even better! I couldn’t imagine a time when I wouldn’t need them.

The team at Midwest Service Bureau has earned our trust for over 10 years based on their service, results, performance, and rates and that’s why they will continue to receive all our collection business. They deliver excellent customer service with quick responses, unlimited willingness to lend their assistance, ethical work values, and even training seminars that provide us with other processes and tools to reduce our collections activity. On top of that, I enjoy the relationships I have made with the people of MSB over the years. I have no reservation in recommending Midwest Service Bureau to others.

We have been doing business with Midwest Service Bureau for a while now. They have an extremely high recovery rate. They are always right on top of things, and get the job done. We have other credit services calling us but, we always tell them that we are happy with who we are using. We would highly recommend them to anyone.

Our office has had a great experience with Midwest Service Bureau. The staff is very helpful and knowledgeable, always available to answer questions. Our representative comes into our office once a month to check in and see how things are going for us. If we have any questions or issues they take the time to get them resolved. Midwest also offers training for the staff. We did take advantage of this opportunity and it was very helpful to the staff members that had no previous experience with collections. Through the training, the front office staff learned what information they should be gathering and the importance of it. I would highly recommend Midwest Service Bureau if you are looking for a collection agency.

I have been employed with Sunflower Bank for over 20 years as the collection manager, and during that time have dealt with Midwest Service Bureau, LLC regarding collection accounts to include credit cards, loans, and deposit accounts. I have also dealt with them prior to coming to Sunflower Bank when I worked for GMAC out of Wichita, KS for roughly ten years. Micki Kell who is the President of this organization and her staff have provided wonderful customer service the entire time. A representative from the organization always contacted us in person once a month, and the face-to-face contact was always greatly appreciated. Their staff was always available to answer any questions or address any concerns we had. Their software program was very user friendly and make it an easy way to communicate regarding accounts. I would definitely recommend this organization if you are looking for a company to handle your collection accounts.

Start Recovering Lost Revenue Today

Get a free analysis of your delinquent accounts and see how much revenue we can recover for your
municipality.

Questions? Call: +1 (316) 263-1051