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Workers' Comp Collection Services

MSB provides workers’ comp collection services nationwide, helping insurers and employers recover unpaid claims through compliant, ethical, and professional recovery processes.

In compliance with:
  • FDCPA Reg F
  • TCPA
  • UCC - State Commercial Law
  • PCI DSS
  • Only Pay When We Recover
  • 55 Years in Business
  • Kansas HQ
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How MSB Supports Injured Workers and Protects Patient Experience

Professional, Patient-Friendly Communication

We understand that workers’ comp patients are often recovering from serious injuries while navigating insurance complexity.

Structured, Flexible Payment Options

 We act as a partner in recovery—both financial and physical.

Compassionate, Case-Aware Support

We treat each injured worker with dignity, keeping in mind the sensitive nature of work-related injuries and medical claims. 

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MSB’s Commitment to Your Revenue Integrity

Advanced Recovery Solutions

We bring unmatched expertise in workers’ comp collections, including adjuster communication, state-specific rules, denial handling, and appeals. Our AI-driven tracking and escalation tools ensure claims don’t get stuck in limbo.

Revenue Cycle Excellence

Workers’ comp receivables often age faster and pay slower. MSB actively reduces delays by streamlining follow-ups, accelerating resolution, and giving your billing team relief from the heavy WC administrative burden.

Total Transparency & Performance Insights

With our secure client portal, you get real-time updates on collections performance, denial statuses, and payer communications. No more chasing reports—just clarity and control over your WC claims.

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workers comp collections

Debt Collection Agency With 55+ Year of Experience

MSB provides workers’ compensation collection services nationwide with over five decades of experience. We work with medical providers, including orthopedic groups, rehabilitation clinics, occupational health centers, and other industries. We help resolve complex, high-value claims that are often delayed due to insurance disputes or legal issues.

We understand that workers’ comp debt is not just unpaid billing. It is often the result of claim disputes and slow approvals. These challenges include state fee schedules, multiple legal parties, and insurance carrier delays. We do not use generic debt collection methods. Instead, we apply state-specific strategies to recover payment based on the laws of the injured worker’s state.

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Who We Serve

Medical Providers

Workers' Compensation Insurance Carriers

Third-Party Administrators (TPAs) & Self-Insured Employers

Subrogation Entities & Legal Firms

Temporary Staffing & Labor Agencies

Payroll & Benefits Management Companies

Occupational Medicine & Health Centers

Vocational Rehabilitation Services

State Workers' Compensation Funds & Bureaus

Our Workers' Compensation Collection Services

Early-Out Patient Collections
Bad Debt Recovery
Expert Analysis
Self-Pay Account Collections
Denied Claim Advocacy & Fee Dispute Resolution

We also offer:

  • Pre-Litigation Carrier Correspondence
  • Complex Claims Tracking & Status Verification
  • Lien Management & Legal Filing Support
  • Customized Payer Resolution Protocols
  • WC Claims Revenue Cycle Consulting
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Our Workers' Comp Collection Process

Phase 1: Zero-Tolerance Vetting & Legal Review

We audit your outstanding claims file to isolate high-value, legally recoverable debt. This begins by cross-referencing WC claim codes and denial reasons against current state statutes and fee schedules. Any claim flagged as non-actionable—due to non-compensability or expired appeal deadlines—is immediately quarantined. 

Phase 2: Formal Dispute & Carrier Accountability

MSB initiates formal dispute protocols within 24 hours of placement. Our team functions as your legal claims advocate, submitting precise documentation and an explicit demand for full payment based on state-mandated fee schedules. Our correspondence utilizes certified channels and carrier portals, ensuring strict adherence to regulatory deadlines.

Phase 3: Financial Settlement & Capital Recapture

We quickly translate contested claims into usable cash flow. We finalize resolutions through structured settlement agreements, managing complex large deductibles and ensuring the final transfer is expedited. Recovered funds are instantly routed via secure conduits back to your accounting system. Comprehensive remittance statements detail the legal basis for the recovery and the specific denial codes overturned, ensuring total transparency.

Phase 4: Full Regulatory & Audit Fortress

All client and claim data is protected in an encrypted environment with strict access controls, conforming to every relevant state WC administrative code and federal FDCPA standard. Our specialists are mandated to complete continuous certification on all evolving WC and lien filing laws.

Phase 5: Financial Certainty & Strategic Partnership

Our ultimate goal is not just collection, but revenue protection. We provide your billing staff with secure access to view claim statuses and track payment milestones, turning complexity into control. MSBureau becomes a critical strategic partner in safeguarding your organization’s financial strength within the challenging WC ecosystem.

Turning Debt Challenges into Recovery Opportunities
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Compliance & Highest Professional Standards

State WC Statutes & Jurisdictional Fidelity

Our financial recovery is rigidly governed by all state-specific Workers’ Compensation administrative statutes and payment regulations. This specialized adherence ensures every claim is legally pursued based on the requirements of the relevant state board or commission.

FDCPA & Legal Advocacy Standards

The collection framework operates in full compliance with FDCPA and CFPB guidelines, even when pursuing legal entities like carriers. This provides a robust shield against regulatory exposure while maintaining the highest standard of professional conduct during payment negotiations.

Data Security & Evidentiary Protection

We protect all sensitive claim files and financial records with strict security controls. Our data practices meet or exceed industry standards to keep all payment and claim records secure.

National Licensing & Carrier Authority

MSB is fully licensed, credentialed, and financially bonded to work with insurance carriers and employers nationwide. This ensures our operations are transparent and fully compliant in all major workers’ compensation jurisdictions.

Claims Negotiation & Professional Conduct

Our recovery team communicates with accuracy, legal clarity, and professionalism. We work directly with adjusters and legal teams. Our goal is fair and efficient negotiation to resolve claim disputes and underpayments quickly.

Ethical Governance & Zero-Friction Mandate

We do not allow aggressive or non-compliant practices. Our internal policies strictly prohibit improper carrier communication or lien handling. This ensures every recovery effort is ethical, compliant, and legally defensible.

Why Workers' Compensation Insurers Trust MSB?

Claim Liquidity & Integrity

We swiftly convert complex WC receivables into reliable working capital, stabilizing your revenue cycle and ensuring predictable cash flow.

WC Recovery Excellence

We deliver superior outcomes through strategies tailored to the WC ecosystem and specific payer protocols.

Zero-Risk Contingency Model

You Only Pay When We Recover. This structure eliminates all upfront risk pursuing aged/denied claims.

Elevated Dispute Resolution

Higher recovery percentages achieved via advanced analytics and professional dispute engagement.

Real-Time Regulatory Transparency

Comprehensive, real-time dashboards provide auditable insights into every claim action and payer compliance.

Key Benefits of Choosing MSB For Debt Collection

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  • Payer Principal & Legal Counsel Engagement
  • Carrier/TPA Protocol-Specific Recovery Frameworks
  • Proprietary Claims Data Fortification & Security
  • AI-Driven Denial Predictive Scoring & Prioritization
  • Seamless EOB/Payment Reconciliation with Billing Systems
  • Interactive Client Performance and Denial Trend Dashboard
  • Payer Entity & Responsible Party Location Services
  • Professional Regulatory Agency Engagement Platforms
  • High-Value Dispute Resolution Analytics
  • State-Specific WC Fee Schedule & Compliance Framework

Our Track Record

Average recovery rate
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Day Average
0
Accounts
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Resolution
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Our Track Record

93%

Average recovery rate

34

Day Average

4,812

Accounts

93%

Resolution

AI & Omnichannel Outreach

At MSB, we use advanced artificial intelligence to improve every step of the debt collection process. Our AI systems review debtor behavior, select the best contact times, and tailor messages for better engagement. This helps increase recovery rates while keeping communication respectful and efficient.

 

We also use an omnichannel outreach approach. This includes phone calls, emails, text messages, and secure online portals. Debtors can choose how they want to communicate, which improves response rates. Our system keeps messages consistent and provides clear tracking and reporting for our clients.

omnichannel reach

What Our Clients Say About Us​

"A trusted partner for recovering difficult, long-past-due WC denials. Transparent, compliant with state fee schedules, and highly effective service every time."
Elena D. , Billing Director, Orthopedic Clinic⭐⭐⭐⭐⭐
"MSB helped us swiftly convert complex disputed claims into reliable working capital. Their team is professional, discreet, and easy to work with—a true boost to our revenue cycle."
Marcus L., VP of Finance, Multi-State Hospital Group⭐⭐⭐⭐⭐
"Outstanding experience! They communicate clearly with insurance carriers and TPAs and handle disputes strategically, preserving our crucial payer relationships."
Sarah C., Practice Administrator, Physical Therapy Network⭐⭐⭐⭐⭐
"Efficient, compliant, and results-driven. MSB made the recovery of our aged WC receivables simple and entirely stress-free for our accounting team."
Jasmine P., Treasury Analyst, Urgent Care Chain⭐⭐⭐⭐⭐
"Reliable and professional. MSB kept us informed with real-time reporting on denial trends and treated every high-value claim with the utmost strategic care."
Benjamin G., CFO, Regional Medical Group⭐⭐⭐⭐⭐

More on MSB Testimonials

Frequently Asked Questions

Does MSB specialize only in denied claims, or do you handle underpayments as well?

MSB specializes in the full spectrum of under-reimbursed claims. This includes claims that are outright denied, underpaid based on the state’s fee schedule, or subjected to carrier payment delays.

Our process involves specialized claims advocacy and analysis. We use technology to compare the carrier’s payment against the specific jurisdictional fee schedule and statutory payment rules, filing formal appeals or disputes where underpayment is identified.

Yes. We offer support for the preparation and management of necessary legal filings, such as administrative fee disputes, formal state board appeals, and the filing of liens as required by specific state Workers’ Compensation systems.

We manage claim data under strict security protocols and adhere to all relevant state-specific WC statutes and FDCPA guidelines. Our workflow focuses on the financial relationship between the provider and the carrier/employer, minimizing interaction with the injured worker regarding the debt.

Due to the regulatory nature of WC claims, the timeline is often dictated by state-mandated appeal and adjudication processes. However, our streamlined advocacy and rapid filing process aim to generate measurable results and movement faster than internal provider efforts.

We require the original billing details, the specific denial or rejection code from the payer (carrier/TPA), and the claim number and date of injury. This allows us to quickly assess the claim’s legal viability and jurisdictional context.

Contact Us

Email: client@msbureau.com
Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213

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