May 30, 2025
Midwest Service Bureau helps Epic users recover 27% more patient balances with specialized workflows designed for Epic’s MyChart integration
Epic EHR’s comprehensive platform generates significant patient responsibility amounts, especially with high-deductible health plans. However, Epic’s built-in collection tools often fall short of professional debt recovery standards. Midwest Service Bureau has developed Epic-specific workflows that leverage MyChart patient engagement while adding professional collection expertise to recover more revenue faster.
Epic’s automated statement cycles don’t follow proven collection escalation timelines
MyChart messages get buried in patient portals without follow-up
Staff lack time to make effective collection calls while managing Epic workflows
Epic’s reporting doesn’t provide actionable collection intelligence
Integration challenges with external collection agencies
Patient payment portal abandonment rates exceed 60%
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Midwest Service Bureau maintains strict adherence to all healthcare collection regulations:
Midwest Service Bureau’s Epic integration maintains full HIPAA compliance through secure API connections and encrypted data transmission.
Our Epic-certified staff understand EpicCare’s audit requirements and maintain proper documentation for all collection activities. We integrate seamlessly with Epic’s Chronicles database while preserving all necessary patient protection protocols.
Yes, we maintain secure API connections with Epic Chronicles and integrate with MyChart for seamless patient communication. All Epic data exchanges follow proper HIPAA protocols with full audit trail documentation.
Our integration enhances rather than replaces Epic workflows. Your staff continues using familiar Epic interfaces while our specialized collection activities run in the background with regular status updates.
We integrate with Epic’s charity care modules to ensure proper screening and application processes before initiating collection activities, maintaining full 501(r) compliance.
Absolutely. We enhance MyChart payment functionality with additional payment options and improved user experience while maintaining Epic’s security standards.
Custom Epic dashboard widgets showing collection performance, plus monthly detailed reports that integrate with Epic’s existing analytics and reporting structure.
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Midwest Service Bureau helps businesses recover outstanding debts efficiently and professionally with trusted, ethical collection services across Kansas and the Midwest.
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