About Us
Midwest Service Bureau, Inc. (MSB) is a local owned and operated Kansas corporation based out of Wichita. Established in March of 1970 with a staff of 2, we have substantially grown and currently employ over 35 individuals today.
Profile
Midwest Service Bureau, Inc. (MSB) is a local owned and operated Kansas corporation based out of Wichita. Established in March of 1970 with a staff of 2, we have substantially grown and currently employ over 35 individuals today. MSB currently recognizes annual referrals in excess of $45 million from local, regional, and national accounts. Midwest Service Bureau services clients across all industries with the majority being medical and financial institutions. Our management staff has an average tenure of 20 years and we boast a combined collection experience of over 100 years. MSB is fully bonded and insured in the amount of $1.5 million. We are members of the American Collectors Association (ACA), Kansas Collectors Association (KCA), Kansas Medical Group Management Association (KMGMA), Kansas Association of Healthcare Patient Access and Account Managers (KAHPAM), Oklahoma Credit Union Collectors Association, and business associate affiliate of the Kansas Hospital Association. Micki Kell is the President and Owner of Midwest Service Bureau, Inc. and has been with the organization for over 40 years. Over her tenure, Mrs. Kell has held and commanded every position within the company leading to her current position. Mrs. Kell is widely pursued in training facilities across the country to engage audiences in the collection industries best practices. Mrs. Kell regularly hosts Lorman training webinars on the ever-changing collection industry.
Philosophy
OUR MISSION is to provide maximum return by striving for quality, innovation, and value while treating everyone with the utmost respect and dignity. WE BELIEVE that your customer, having not paid you as anticipated and agreed, should now be required to pay the balance in full. We always request balance in full from your customer on first contact. PAYMENT PLANS are offered as an alternative to payment in full. Our collection staff is trained to determine the best process necessary to obtain payments of your accounts. Our aim is to secure the best plan for recovery for your offices. SETTLEMENTS are your decision, not ours. It’s your money! Only YOU can determine if a settlement of the amount due is in your best interest. We will never settle the amount due without your express permission. We will present you with all of the known facts that our collection staff has gathered so that you can make the best decision for you. CONTACT by phone is a priority in our agency. We believe the best way to resolve the balance due is to engage your customer in conversation. If we can’t reach them by phone, your account goes to our Skip Department to obtain additional information so we can contact your customer and get you payment. ACCOUNTABILITY is the foundation for resolution of the file. We expect a specific date and time commitment from your customer. If your customer fails to honor the commitment, we will make attempts to contact them again. Often your customer feels it is easier to defer our demands back to your office personnel rather than work with our office. Our collection staff has been trained to insist upon a commitment from your customer to resolve your file. If we cannot reach an acceptable resolution, we may recommend a suit against your customer. DISTRIBUTION of letters is in compliance with state and federal laws by a validation notice being sent to your customer within 24 hours of receiving your referral. This letter informs your customer of their rights regarding the debt. Additional mailings are sent as a when attempts to reach your customer have been unsuccessful.