OUR MISSION is to provide maximum return by striving for quality, innovation, and value while treating everyone with the utmost respect and dignity. WE BELIEVE that your customer, having not paid you as anticipated and agreed, should now be required to pay the balance in full. We always request balance in full from your customer on first contact. PAYMENT PLANS are offered as an alternative to payment in full. Our collection staff is trained to determine the best process necessary to obtain payments of your accounts. Our aim is to secure the best plan for recovery for your offices. SETTLEMENTS are your decision, not ours. It’s your money! Only YOU can determine if a settlement of the amount due is in your best interest. We will never settle the amount due without your express permission. We will present you with all of the known facts that our collection staff has gathered so that you can make the best decision for you. CONTACT by phone is a priority in our agency. We believe the best way to resolve the balance due is to engage your customer in conversation. If we can’t reach them by phone, your account goes to our Skip Department to obtain additional information so we can contact your customer and get you payment. ACCOUNTABILITY is the foundation for resolution of the file. We expect a specific date and time commitment from your customer. If your customer fails to honor the commitment, we will make attempts to contact them again. Often your customer feels it is easier to defer our demands back to your office personnel rather than work with our office. Our collection staff has been trained to insist upon a commitment from your customer to resolve your file. If we cannot reach an acceptable resolution, we may recommend a suit against your customer. DISTRIBUTION of letters is in compliance with state and federal laws by a validation notice being sent to your customer within 24 hours of receiving your referral. This letter informs your customer of their rights regarding the debt. Additional mailings are sent as a when attempts to reach your customer have been unsuccessful.