Why Choose MSB for Your Educational Debt Collection?

When it comes to selecting a debt collection agency, your choice can significantly impact your student relationships. At MSB, we believe your success is our success. That's why we strive to offer the most comprehensive, professional service in the industry.

Driving Success Through Technology and Compassion

Our experienced teams, backed by cutting-edge AI technology, guide students through their payment journey. We remove obstacles, offer flexible options, and provide education on billing processes, resulting in quicker fund recovery and improved student satisfaction. Our debt collection solutions combine proven expertise with advanced technology to ensure the best outcomes for your institution.

Student-Centric Approach Boosts Satisfaction and Revenue

We recognize the challenges students face with past-due bills. Our compassionate approach, treating each student with dignity and respect, builds trust and increases the likelihood of successful payments. This approach not only improves collection rates but also preserves your institution's reputation. By focusing on ethical debt collection practices, we maintain positive relationships between your institution and its students.

Tailored Communications Enhance Student Engagement

MSB customizes every contact point using Natural Language Processing (NLP) to fit student-specific needs. We address students by name, proactively manage disputes, and provide easy-to-understand payment options. Our advanced telephony partners ensure efficient call routing, reducing wait times and improving resolution rates. This personalized approach significantly increases the effectiveness of our debt recovery services.

Digital-First Strategy for Improved Student Response

Our multi-channel outreach, including AI-driven email and SMS notifications, chatbots, and traditional methods, ensures we connect with students through their preferred communication channels. Our robust messaging capabilities can send 70 messages for the cost of one letter, maximizing outreach efficiency. This digital-first approach allows us to reach more students effectively, improving overall collection success rates.

Unparalleled Data Security and Compliance

With encrypted databases, row-level security, and cloud hosting through AWS and Azure, we ensure your students' data is protected by the most advanced security measures available. Our on-device credit card processing adds an extra layer of security for payment transactions. We prioritize data protection and compliance with all relevant regulations, giving you peace of mind in an increasingly complex regulatory environment.

Top-Tier Collection Rates

Our AI-driven system negotiates payment plans based on rules and payment history, offering tailored solutions that boost satisfaction and compliance. This approach reduces delinquency and enhances collection success, ensuring a higher return on your outstanding accounts. Our customized debt recovery plans are designed to maximize your institution's financial recovery while maintaining positive student relationships.

Precision Insurance Matching

Our API for active insurance policies automatically confirms insurance status upon upload, reducing manual verification efforts. AI coverage checks verify insurance coverage in real-time, minimizing claim denials and payment delays. This precision in insurance matching significantly reduces administrative overhead and improves the accuracy of your billing processes.

Continuous Innovation and Improvement

We employ predictive analytics for risk assessment, helping you identify potential issues early in the collection process. This allows for targeted strategies and informed decision-making, improving overall collection outcomes. Our commitment to innovation ensures that we're always at the forefront of debt collection technology, providing you with the most effective solutions available.

Transparent Reporting and Account Management

Our real-time reporting dashboard gives you 24/7 access to your accounts, allowing you to track progress whenever needed. Dedicated account managers provide ongoing support, ensuring your needs are met throughout the collection process. This transparency and personalized service allow you to stay informed and in control of your debt recovery efforts.

Contact MSB today to discover how our innovative, ethical, and effective debt collection solutions can empower your institution's financial health while maintaining positive student relationships. Let us help you recover the funds you need to keep growing, with proven expertise in educational debt collection and full compliance with legal and ethical standards. Experience the power of AI-driven debt recovery combined with compassionate, student-focused service. Together, we can secure your institution's financial future while supporting your students' success.