AdvancedMD Collections Services

About AdvancedMD

AdvancedMD, a Global Payments company, provides cloud-based EHR, practice management, and patient experience solutions to independent physician practices across the United States. With a strong focus on specialty practices — including dermatology, orthopedics, mental health, and primary care — AdvancedMD serves thousands of providers who rely on its integrated platform for clinical documentation, billing, scheduling, and patient engagement.

Collection Challenges for AdvancedMD Practices

AdvancedMD excels at the clinical and claims management side of practice operations, but its capabilities thin out when it comes to recovering aged patient balances. Specialty practices face an additional layer of complexity: dermatology procedures, orthopedic surgeries, and behavioral health sessions often generate larger out-of-pocket balances than primary care visits, and patients are increasingly surprised by what their high-deductible plans leave them owing. When those balances age past 60 or 90 days without resolution, they enter a zone where AdvancedMD's automated statement cycles have limited effectiveness — and where a specialized collections partner can make a measurable difference in your recovery rates.

• Growing patient responsibility — high-deductible health plans create larger self-pay balances that exceed AdvancedMD's built-in statement cycles
• Specialty-specific billing complexity — practices in dermatology, orthopedics, and mental health face unique collections challenges tied to procedure types and payer mix
• Limited collections escalation — AdvancedMD PM handles claims and statements well but lacks native third-party collections workflow integration
• Patient communication gaps — standard patient engagement tools may not provide the persistent, multi-channel follow-up needed for aged balances
• Telehealth balance recovery — growing telehealth volumes on AdvancedMD create new categories of uncollected patient balances

MSB's AdvancedMD Integration

Because AdvancedMD runs entirely in the cloud, MSB's integration is straightforward and non-disruptive. Our technical team configures secure data exchange using AdvancedMD's API capabilities and standard export formats. The setup process typically completes within one to two weeks and requires minimal involvement from your billing staff or IT support. Once active, your practice benefits from hands-free account placement — qualifying self-pay balances flow to MSB on the schedule you define, and payment updates flow back to AdvancedMD so your financial reports always reflect the current state of every account.

• Cloud-native data exchange — secure API and batch file integration with AdvancedMD's cloud platform
• Automated account placement — aged self-pay balances flow from AdvancedMD to MSB without manual intervention
• Specialty-aware workflows — collection approaches tailored to dermatology, orthopedics, behavioral health, and other AdvancedMD specialty verticals
• Payment auto-posting — collections payments reconciled in your AdvancedMD billing system for accurate AR tracking
• Provider-level dashboards — recovery metrics organized by provider, location, and specialty

Why MSB for AdvancedMD Practices

MSB brings specialty-aware collections expertise that matches AdvancedMD's core market. Whether your practice focuses on dermatology, orthopedics, mental health, or primary care, our collectors understand the billing patterns, payer dynamics, and patient communication preferences specific to your specialty. We do not apply a generic collections script to a behavioral health patient the same way we would approach an orthopedic surgery balance — because the situations are different and the patients respond to different approaches. That specificity, combined with over 55 years of healthcare collections experience, is what drives our results. Learn more about our bad debt outsourcing options or request a free portfolio review.

• 55+ years of healthcare collections expertise across all practice sizes and specialties
• Average 21–25% improvement in self-pay recovery within 90 days
• HIPAA Business Associate compliance with full BAA coverage and encrypted data handling
• Patient-centered communication that protects your practice brand and patient relationships
• Contingency-based pricing — you only pay when we successfully recover