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Protect Client Relationships While Collecting
Contingency-Based Commercial Recovery
As a leading commercial debt collection agency, we specialize in business debt recovery while maintaining professional relationships with your clients.
Our accounts receivable collection services help improve DSO (Days Sales Outstanding) through efficient, client-friendly payment options.
Our professional commercial collections team provides valuable insights to enhance your B2B collections strategy and cash flow management.
Our business debt recovery specialists ensure effective collection strategies tailored to your industry needs.
We implement proven accounts receivable collection services to reduce Days Sales Outstanding and improve cash flow.
Track your professional commercial collections progress with our comprehensive dashboard and analytics tools.
Unpaid invoices can quickly disrupt a business’s cash flow, impacting everything from payroll to operational growth. Many companies operate on tight margins and cannot afford to wait months for overdue payments to clear.
Recovering debt from other businesses requires a delicate approach. Aggressive collection tactics can jeopardize long-term partnerships, while leniency often leads to delayed or missed payments altogether.
Most businesses aren’t equipped with the tools or training needed for consistent and compliant debt recovery. Internal teams often struggle to track down debtors, apply pressure effectively, and stay compliant with collection laws.
At MSB, we deliver results with integrity and expertise. With a focus on effective and ethical commercial debt collection, our dedicated team ensures your financial interests are protected while maintaining strong business relationships. Choose MSB for reliable solutions that prioritize your success.
Our experienced teams, powered by state-of-the-art AI technology, guide your clients through their payment journey. We remove obstacles, offer flexible options, and provide education on complex billing processes, resulting in quicker fund recovery and improved client satisfaction. Our commercial debt collection solutions combine industry expertise with advanced technology to ensure the best outcomes for your business.
We recognize the importance of maintaining positive business relationships. Our professional approach, treating each client with respect and understanding, builds trust and increases the likelihood of successful payments. This approach not only improves collection rates but also preserves your company’s reputation. By focusing on ethical debt collection practices, we help maintain strong connections between your business and its clients.
MSB customizes every contact point using Natural Language Processing (NLP) to fit client-specific needs. We address clients professionally, proactively manage disputes, and provide clear payment options. Our advanced telephony partners ensure efficient call routing, reducing wait times and improving resolution rates. This personalized approach significantly increases the effectiveness of our B2B debt recovery services.
Our digital-first strategy includes AI-driven email and SMS notifications, chatbots, and traditional methods, ensuring we connect with clients through their preferred communication channels. Our robust messaging capabilities can send 70 messages for the cost of one letter, maximizing outreach efficiency while maintaining a professional approach.
With encrypted databases, row-level security, and cloud hosting through AWS and Azure, we ensure your clients’ data is protected by the most advanced security measures available. Our on-device credit card processing adds an extra layer of security for payment transactions. We prioritize data protection and compliance with all relevant regulations, giving you peace of mind in an increasingly complex business environment.
Our AI-driven system negotiates payment plans based on rules and payment history, offering tailored solutions that boost satisfaction and compliance. This approach reduces delinquency and enhances collection success, ensuring a higher return on your outstanding accounts. Our customized commercial debt recovery plans are designed to maximize your financial recovery while maintaining positive client relationships.
Our swift onboarding process allows for full integration within days, not weeks. Our AI-driven mapping software and automated scanning capabilities streamline data integration, reducing errors and saving time. We accept submissions in various formats, ensuring seamless integration with your existing business management systems.
Our advanced system automatically matches payments with invoices, reducing manual reconciliation efforts. AI-powered dispute resolution checks identify and address issues quickly, minimizing delays in payment collection. We also provide assistance with complex B2B transactions, offering critical support in managing intricate billing scenarios.
We employ predictive analytics for risk assessment, helping you identify potential issues early in the collection process. This allows for targeted strategies and informed decision-making, improving overall collection outcomes. Our commitment to innovation ensures that we’re always at the forefront of commercial debt collection technology.
Our real-time reporting dashboard gives you 24/7 access to your accounts, allowing you to track progress whenever needed. Dedicated account managers provide ongoing support, ensuring your needs are met throughout the collection process. This transparency and personalized service allow you to stay informed and in control of your B2B debt recovery efforts.
Contact MSB today to discover how our innovative, ethical, and effective commercial debt collection solutions can empower your business’s financial health while maintaining positive client relationships. Let us help you recover the funds you need to fuel your growth and innovation, with proven expertise in B2B debt collection and full compliance with relevant standards. Experience the power of AI-driven debt recovery combined with professional, client-focused service. Together, we can secure your company’s financial future while supporting your business relationships.
At MSB, we strictly follow the Fair Debt Collection Practices Act (FDCPA) and all applicable state laws to ensure ethical and compliant commercial debt collection. While HIPAA generally does not apply to commercial accounts, we maintain the highest standards of data security and privacy, especially when handling accounts related to healthcare businesses or sensitive information.
At MSB, we leverage cutting-edge artificial intelligence technology to enhance every step of the debt recovery process. Our AI-powered systems analyze debtor behavior, optimize contact timing, and personalize communication strategies to maximize engagement and recovery rates. This data-driven approach ensures that outreach efforts are both efficient and respectful, reducing costs and improving overall success.
Complementing our AI capabilities, MSB employs an omnichannel outreach strategy that connects with debtors through multiple platforms—phone calls, emails, SMS, and secure online portals. This seamless integration allows debtors to choose their preferred method of communication, increasing response rates and fostering positive interactions. Our technology ensures consistent messaging across channels while providing comprehensive tracking and reporting for our clients.
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MSB collects a wide range of commercial debts including unpaid invoices, service charges, lease arrears, and outstanding supplier payments.
We use professional negotiation tactics combined with thorough documentation to ensure efficient and compliant recovery of debts while preserving business relationships
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Midwest Service Bureau is a Kansas-based debt collection agency specializing in healthcare, commercial, and municipal accounts. With over 30 years of experience, we provide ethical, compliant, and results-driven recovery solutions, including HIPAA and PCI DSS compliance, SOC 2 Type II certification, and a strong focus on preserving client relationships. Trusted across the Midwest for our transparency and performance.
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Midwest Service Bureau, LLC
NMLS ID: 2671949
California License Number: 11599-99
Notice for California Residents:
Under the Rosenthal Fair Debt Collection Practices Act (California) and the federal Fair Debt Collection Practices Act, debt collectors are generally prohibited from contacting you before 8:00 a.m. or after 9:00 p.m. They must not engage in harassment, including threats of violence or arrest, or use obscene or abusive language. Collectors are prohibited from using false or misleading statements or calling your workplace if they know or reasonably should know that your employer does not permit personal calls.
Collectors generally cannot disclose your debt to anyone other than your attorney or spouse. They may, however, contact third parties to confirm your location or enforce a judgment. For further details about your rights and debt collection practices, please contact the Federal Trade Commission at 1-877-FTC-HELP or visit www.ftc.gov
Nonprofit credit counseling services may be available in your local area.
Copyright © 2025 Midwest Service Bureau, LLC (MSB). All Rights Reserved.
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
