Conifer Health Solutions Collections

About Conifer Health Solutions

Conifer Health Solutions, a Tenet Healthcare company, is one of the largest revenue cycle management providers in the United States. Serving hospitals, health systems, and physician groups, Conifer offers end-to-end RCM services including patient access, health information management, coding, charge integrity, claims management, denial resolution, and patient financial services. Their scale and technology platform serve organizations ranging from community hospitals to large multi-facility health systems.

Why Conifer Clients Need MSB

Conifer Health Solutions provides comprehensive revenue cycle management, but specialized collections partners play a critical role in maximizing total self-pay recovery:

• Extended bad debt recovery — accounts that have exhausted Conifer's internal collection cycles still contain significant recoverable value with specialized follow-up
• Self-pay escalation — high-deductible plan growth creates more patient responsibility accounts than Conifer's standard workflows may fully resolve
• Dual-agency strategy — many health systems use multiple collection partners to maximize recovery through competitive performance benchmarking
• Compliance specialization — dedicated collection agencies bring focused expertise in CFPB Regulation F, state collection laws, and patient communication best practices
• Geographic coverage gaps — MSB's nationwide reach complements Conifer's operations in markets where additional collection presence improves results

How MSB Complements Conifer Health

The relationship between Conifer Health Solutions and MSB is complementary, not competitive. Conifer handles the upstream revenue cycle — patient access, claims, denials, and initial patient billing. MSB enters the picture when accounts have moved beyond those workflows and need dedicated, specialized collection effort. Many health systems find that a dual-agency approach — using both their primary RCM vendor and a focused collections partner — delivers measurably better total recovery than relying on a single provider for the entire revenue cycle. MSB brings collection-specific capabilities (skip tracing, multi-channel persistent outreach, payment negotiation, regulatory compliance expertise) that complement Conifer's broader RCM infrastructure.

• Secondary placement partner — MSB handles accounts that have completed Conifer's primary collection cycle
• Competitive benchmarking — running MSB alongside Conifer on split placements reveals performance opportunities
• Specialized patient outreach — MSB's multi-channel, empathetic communication approach recovers balances that standard processes miss
• EHR-integrated reporting — unified performance visibility across both Conifer and MSB placements
• Contingency-based pricing — pay only for results, with no overlap in fees for accounts Conifer has already worked

Results You Can Expect

Health systems that add MSB as a secondary collections partner alongside Conifer Health consistently see incremental recovery on accounts that were previously heading toward write-off. The accounts MSB receives have already been through Conifer's standard resolution process, which means they represent the harder-to-collect segment of your self-pay portfolio. Even in this more difficult account pool, MSB's specialized approach — combining experienced healthcare collectors, advanced skip tracing, empathetic patient communication, and flexible payment options — produces measurable results that improve your organization's total net recovery. Our bad debt outsourcing service is specifically designed for this secondary placement scenario.

• Average 18–24% recovery on secondary-placed accounts after Conifer workflows complete
• Full HIPAA, CFPB Regulation F, and No Surprises Act compliance
• Patient-centered approach consistent with your organization's values
• Typically operational within 2–3 weeks