DrChrono EHR Collections Services

About DrChrono

DrChrono, an EverHealth company, is a cloud-based, iPad-native EHR and practice management platform designed for modern medical practices. Known for its mobile-first approach, DrChrono serves thousands of providers across specialties including primary care, urgent care, behavioral health, and specialty medicine. The platform combines clinical documentation, medical billing, patient portal, and scheduling in a user-friendly interface optimized for Apple devices.

Collection Challenges for DrChrono Practices

DrChrono's mobile-first design is a significant advantage for clinical workflow — providers can document encounters on an iPad between rooms and manage their schedule from anywhere. But that same mobile-first philosophy means the platform's billing and collections capabilities are streamlined for efficiency, not depth. When a patient balance ages past your internal follow-up cycle, DrChrono's tools do not provide the escalating, multi-touch outreach strategy needed to actually recover the money. Urgent care practices on DrChrono face this challenge at scale: high patient volumes generate large numbers of relatively small balances that are individually not worth staff time but collectively represent significant revenue leakage.

• Small practice resource limits — DrChrono's core market of small to mid-size practices often lacks dedicated billing and collections staff
• Mobile-first limitations — while great for clinical workflow, mobile-focused billing tools may not provide the depth needed for aggressive self-pay follow-up
• Patient portal adoption — OnPatient portal engagement varies, limiting self-service payment completion rates
• Billing module scope — DrChrono's billing tools handle claims well but may not include robust aged balance collection workflows
• Growing urgent care volume — DrChrono's popularity in urgent care settings creates high-volume self-pay accounts requiring specialized collection approaches

MSB's DrChrono Integration

DrChrono is one of the more integration-friendly EHR platforms on the market, with a well-documented REST API that MSB leverages for automated, bidirectional data exchange. Account placement, status updates, and payment posting can all be handled programmatically without your staff needing to export files, upload spreadsheets, or manually enter data. Because DrChrono is cloud-native, there is no on-premise infrastructure to manage — our integration connects securely over the internet using industry-standard encryption and authentication protocols.

• REST API integration — DrChrono's well-documented API enables seamless, automated account data exchange
• Automated account placement — aged balances flow from DrChrono to MSB without manual export steps
• Payment posting — collections payments reconciled in your DrChrono billing system automatically
• Cloud-native architecture — no on-site hardware or software needed for integration
• Urgent care-optimized — workflows built for high-volume, lower-balance accounts typical in urgent care settings

Why MSB for DrChrono Practices

DrChrono practices tend to be technology-forward, modern operations — and they deserve a collections partner that matches that profile. MSB combines decades of healthcare collections expertise with current technology and a patient-centered approach that fits DrChrono's typically younger, tech-savvy patient demographics. We reach patients through their preferred channels — text messages, email, online payment portals — not just traditional phone calls and letters. For urgent care practices processing high volumes of self-pay encounters, our workflows are optimized for efficient handling of lower-balance accounts that still add up to meaningful revenue when recovered at scale. Visit our early-out collections page to learn more about intervening on balances before they become bad debt.

• 55+ years of healthcare collections expertise — proven across all practice sizes
• Average 20–24% improvement in self-pay recovery within 90 days
• No minimum volume requirements — ideal for small and mid-size practices
• HIPAA Business Associate compliance with full BAA coverage
• Patient-centered approach that protects your reputation
• Contingency-based pricing — you only pay when we recover