Collections for EMDS (e-MDs) Users

EMDS, formerly known as e-MDs, provides electronic health records and practice management software used by thousands of ambulatory care practices. Their platform combines clinical documentation, scheduling, and billing into a single system designed for physician offices. While e-MDs gives practices the tools to manage their revenue cycle internally, the platform isn't designed to perform the intensive follow-up that aged receivables demand. MSB bridges that gap with professional collection services that complement your e-MDs workflow.

How MSB Works with e-MDs Practices

Practices running e-MDs typically manage their own billing in-house or through a small billing team. When patient balances go unpaid beyond 90 days, these lean teams face a choice: dedicate scarce staff hours to chasing old balances, or focus on current claims where the return on effort is higher. MSB eliminates this trade-off by taking over aged accounts so your team can focus on what they do best.

Integration with Your Existing Workflow

Getting accounts from e-MDs to MSB is straightforward. Our team works with you during setup to establish an export process that fits your system:

• Report-based exports — Run an aging report in e-MDs, filter for accounts meeting your placement criteria, and export the data in CSV or Excel format for secure upload to MSB.
• Scheduled batch transfers — Set up a recurring placement schedule (monthly or bi-weekly) where aged accounts automatically flow to MSB based on age and balance thresholds you define.
• Payment reconciliation — When MSB collects on an account, we provide detailed remittance data so your staff can post payments and update the patient ledger in e-MDs accurately.

Specialized for Small Practice Needs

e-MDs practices are predominantly small to mid-sized physician groups — exactly the type of healthcare provider MSB was built to serve. We understand the operational realities: limited administrative staff, tight margins, and patients who are often neighbors and community members. Our collection approach reflects this context with respectful communication, flexible payment options, and a focus on resolution rather than confrontation.

Headquartered in Wichita, Kansas, Midwest Service Bureau has spent over 55 years refining its healthcare collection processes to serve practices of all sizes. We operate on a no-recovery, no-fee contingency basis, which means there are no upfront costs, monthly minimums, or per-account charges. This pricing model is especially important for smaller practices where every dollar of overhead matters. Our team is fully HIPAA compliant, operates under signed Business Associate Agreements, and adheres to CFPB Regulation F and FDCPA requirements — giving your practice enterprise-grade compliance without the enterprise-grade cost.

What We Recover

MSB handles the full spectrum of aged receivables for e-MDs practices:

• Patient balances after insurance (copays, deductibles, coinsurance, non-covered services)
• Self-pay accounts from uninsured patients
• Aged insurance balances that have exhausted normal follow-up
• Balances from patients who've left the practice or moved out of the area

Each account type gets a tailored collection strategy. Patient balances receive empathetic outreach and payment plan options. Insurance balances get persistent payer follow-up and escalation. The approach matches the account, not a one-size-fits-all script.