May 30, 2025
Boost Epic EHR self-pay collections by 27% with workflows tailored to Epic’s Chronicles system and maximize your healthcare revenue cycle efficiency.
Epic’s comprehensive EHR platform, while powerful, presents unique collection challenges that impact revenue cycle performance:
In-system collections tools leave 15%+ of balances uncollected despite Epic’s robust patient portal capabilities
Chronicles database complexity requires specialized extraction protocols for effective patient account management
MyChart integration gaps limit automated patient communication workflows for outstanding balances
Epic User Web reporting limitations create blind spots in collections performance tracking across departments
Staff training deficits on Epic’s revenue cycle modules lead to missed collection opportunities and workflow inefficiencies
Multi-facility Epic implementations create data silos that complicate consolidated collections strategies
Midwest Service Bureau (MSB) has extensive experience with Epic EHR platforms and ensures HIPAA compliance through secure Chronicles APIs and proven Epic integration protocols.
Our collections workflows operate within Epic’s security framework while maintaining full adherence to CFPB Regulation F, 501(r) charity care requirements, and the No Surprises Act. All patient data extraction and communication processes utilize Epic’s approved integration methods, ensuring your organization’s compliance posture remains intact throughout the collections enhancement process.
This 400-bed facility struggled with 18% self-pay collection rates despite a comprehensive Epic EHR implementation. MSB’s Epic integrated approach delivered:
Yes, MSB utilizes Epic’s approved Chronicles APIs and integration frameworks to enhance your existing processes without requiring workflow changes. Our experienced team ensures seamless implementation with minimal staff disruption.
MSB has extensive experience with Epic implementations and follows all Chronicles security protocols. We utilize Epic’s native encryption and access controls, ensuring HIPAA compliance while extracting only necessary account data for collections enhancement.
Epic integration typically requires 2-3 weeks for initial setup, including Chronicles API configuration, MyChart portal enhancements, and staff training on new workflows. Full optimization usually occurs within 4-6 weeks.
Absolutely. MSB specializes in complex Epic environments and can integrate across multiple facilities, providing consolidated reporting while maintaining facility-specific compliance requirements and workflows.
We enhance MyChart functionality with automated payment reminders, financial assistance screening, and payment plan options, creating a seamless patient experience that improves collection rates while maintaining Epic’s user interface standards.
Ready to improve Epic collections performance? Contact MSB today to speak with a healthcare collections expert and discover how our Epic-integrated approach can transform your revenue cycle results.
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