May 30, 2025
Trusted By Cities, Counties, and Utility Providers
Compliant With All Public-Sector Collection Laws
Transparent Reports & Citizen-Friendly Process
As a trusted utility collections agency and government debt collection partner, we ensure respectful interactions while maximizing recovery for municipalities.
Our municipal debt recovery and city debt collection services include convenient payment options through a user-friendly portal, making the process straightforward for citizens.
Our utility bill recovery agency team provides valuable resources to help citizens understand their obligations while maintaining positive community relations.
Our government debt collection expertise ensures effective municipal debt recovery across your jurisdiction and beyond.
As your utility collections agency partner, we craft customized city debt collection services aligned with your specific needs, leveraging AI for optimal results.
Access your utility bill recovery metrics 24/7 through our advanced dashboard, powered by secure cloud hosting.
Unpaid utility bills, taxes, and fees can create significant budget shortfalls for cities and service providers. These revenue gaps directly affect the funding and delivery of essential public services.
Collecting from residents requires a careful, respectful approach. Aggressive tactics can trigger public complaints, political pressure, and long-term damage to the community’s trust in its local institutions.
Municipalities often struggle with outdated contact information or transient populations, making it difficult to locate and communicate with account holders who have fallen behind on payments.
When it comes to selecting a collection agency for government debts, your choice can significantly impact public relations and the financial health of your community. At MSB, we believe your success is our success. That’s why we strive to offer the most comprehensive, professional service in the industry.
Our experienced teams, powered by cutting-edge AI technology, guide citizens through their payment journey. We remove obstacles, offer flexible options, and provide education on government obligations, resulting in quicker fund recovery and improved citizen satisfaction. Our government debt collection solutions combine public sector expertise with advanced technology to ensure the best outcomes for your agency.
We recognize the sensitive nature of government debt. Our compassionate approach, treating each citizen with dignity and respect, builds trust and increases the likelihood of successful payments. This approach not only improves collection rates but also preserves your agency’s reputation. By focusing on ethical debt collection practices, we help maintain positive relationships between your government entity and its constituents.
MSB customizes every contact point using Natural Language Processing (NLP) to fit citizen-specific needs. We address citizens by name, proactively manage disputes, and provide easy-to-understand payment options. Our advanced telephony partners ensure efficient call routing, reducing wait times and improving resolution rates. This personalized approach significantly increases the effectiveness of our government debt recovery services.
Our digital-first strategy includes AI-driven email and SMS notifications, chatbots, and traditional methods, ensuring we connect with clients through their preferred communication channels. Our robust messaging capabilities can send 70 messages for the cost of one letter, maximizing outreach efficiency while maintaining a professional approach.
With encrypted databases, row-level security, and cloud hosting through AWS and Azure, we ensure your clients’ data is protected by the most advanced security measures available. Our on-device credit card processing adds an extra layer of security for payment transactions. We prioritize data protection and compliance with all relevant regulations, giving you peace of mind in an increasingly complex business environment.
Our AI-driven system negotiates payment plans based on rules and payment history, offering tailored solutions that boost satisfaction and compliance. This approach reduces delinquency and enhances collection success, ensuring a higher return on your outstanding accounts. Our customized commercial debt recovery plans are designed to maximize your financial recovery while maintaining positive client relationships.
Our swift onboarding process allows for full integration within days, not weeks. Our AI-driven mapping software and automated scanning capabilities streamline data integration, reducing errors and saving time. We accept submissions in various formats, ensuring seamless integration with your existing business management systems.
Our advanced system automatically matches payments with invoices, reducing manual reconciliation efforts. AI-powered dispute resolution checks identify and address issues quickly, minimizing delays in payment collection. We also provide assistance with complex B2B transactions, offering critical support in managing intricate billing scenarios.
We employ predictive analytics for risk assessment, helping you identify potential issues early in the collection process. This allows for targeted strategies and informed decision-making, improving overall collection outcomes. Our commitment to innovation ensures that we’re always at the forefront of commercial debt collection technology.
Our real-time reporting dashboard gives you 24/7 access to your accounts, allowing you to track progress whenever needed. Dedicated account managers provide ongoing support, ensuring your needs are met throughout the collection process. This transparency and personalized service allow you to stay informed and in control of your B2B debt recovery efforts.
Contact MSB today to discover how our innovative, ethical, and effective commercial debt collection solutions can empower your business’s financial health while maintaining positive client relationships. Let us help you recover the funds you need to fuel your growth and innovation, with proven expertise in B2B debt collection and full compliance with relevant standards. Experience the power of AI-driven debt recovery combined with professional, client-focused service. Together, we can secure your company’s financial future while supporting your business relationships.
MSB works closely with municipalities to ensure all debt collection activities follow the Fair Debt Collection Practices Act (FDCPA) and local state regulations. Our transparent, responsible approach supports public trust while efficiently recovering outstanding municipal debts.
At MSB, we leverage cutting-edge artificial intelligence technology to enhance every step of the debt recovery process. Our AI-powered systems analyze debtor behavior, optimize contact timing, and personalize communication strategies to maximize engagement and recovery rates. This data-driven approach ensures that outreach efforts are both efficient and respectful, reducing costs and improving overall success.
Complementing our AI capabilities, MSB employs an omnichannel outreach strategy that connects with debtors through multiple platforms—phone calls, emails, SMS, and secure online portals. This seamless integration allows debtors to choose their preferred method of communication, increasing response rates and fostering positive interactions. Our technology ensures consistent messaging across channels while providing comprehensive tracking and reporting for our clients.
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MSB provides comprehensive debt collection services for municipalities and utility providers, including professional public sector collections, flexible payment solutions, citizen support resources, tailored collection strategies, and real-time reporting through an advanced dashboard.
MSB employs a citizen-centric approach, treating each individual with dignity and respect. They customize communications using Natural Language Processing (NLP) to address citizens by name, proactively manage disputes, and provide easy-to-understand payment options.
Citizens have access to a variety of convenient payment options through MSB’s user-friendly online portal, making the payment process straightforward and accessible.
Midwest Service Bureau helps businesses recover outstanding debts efficiently and professionally with trusted, ethical collection services across Kansas and the Midwest.
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This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.