Practice Fusion Collections Services

About Practice Fusion

Practice Fusion, a Veradigm company, is a cloud-based EHR platform serving small to mid-size medical practices across the United States. Originally known as a free EHR, Practice Fusion now provides affordable clinical documentation, e-prescribing, lab integrations, and basic practice management tools to thousands of providers — particularly solo practitioners and small group practices in primary care, internal medicine, and family medicine.

Collection Challenges for Practice Fusion Practices

Practice Fusion was built to make clinical documentation accessible to small practices — and it does that well. But clinical documentation and debt collection are two very different disciplines. Most Practice Fusion practices either handle billing through a separate third-party service or manage it in-house with limited staff and tools. In either case, when patient balances age past the initial statement cycle, there is typically no systematic process to pursue them. The result is predictable: self-pay revenue leaks out quietly, month after month, because nobody has the bandwidth or the specialized skills to chase it down.

• Minimal built-in billing tools — Practice Fusion's core strength is clinical documentation, with limited native billing and collections capabilities
• Small practice staffing — solo and small group practices rarely have dedicated billing or collections personnel
• Third-party billing dependency — many Practice Fusion users rely on external billing services that may not include collections
• Patient balance follow-up gaps — without integrated statement automation, aged balances often fall through the cracks
• Revenue cycle fragmentation — using Practice Fusion for clinical and separate tools for billing creates data silos that complicate collections

MSB's Practice Fusion Integration

Practice Fusion's integration landscape is more constrained than enterprise EHR platforms, but MSB has developed flexible data exchange methods that work within those constraints. Whether your billing is handled by a third-party service, managed through Practice Fusion's own tools, or split across multiple systems, our team configures a workflow that gets account data to MSB efficiently and ensures payment updates flow back for accurate reporting. Setup is designed for minimal practice disruption — typically completed within one to two weeks.

• Flexible data import — secure batch file transfers compatible with Practice Fusion's data export capabilities
• Billing service coordination — MSB works alongside your third-party billing service to handle accounts that need professional collection intervention
• Minimal practice involvement — our streamlined onboarding requires minimal time from your lean staff
• Payment reporting — clear, simple recovery dashboards that show exactly what we've collected on your behalf
• No minimum volume — we work with practices of all sizes, including solo providers

Why MSB for Practice Fusion Practices

Small practices deserve a collections partner that matches their scale and operational reality. MSB has no minimum volume requirements, charges nothing upfront, and works on a pure contingency basis — making professional collections financially accessible to even the smallest solo practice. We understand that small practice patients are often people you see at the grocery store, at school events, and in the community. Our patient-centered approach treats every patient interaction with the respect and empathy that reflects positively on your practice. For more on how we work with small practices, explore our early-out collections program or request a free portfolio review.

• 55+ years of healthcare collections expertise serving practices of all sizes
• Average 20–24% improvement in self-pay recovery within 90 days
• No minimum volume requirements — perfect for small and solo practices
• HIPAA Business Associate compliance with full BAA coverage
• Patient-centered communication that protects your local reputation
• Contingency-based pricing — zero upfront cost, you only pay when we recover