RCM Collection Analytics & Reporting

Healthcare organizations that rely on intuition rather than data to manage their revenue cycle leave significant money on the table. MSB provides comprehensive collection analytics that give you visibility into every dollar — from initial billing through final recovery. Our reporting framework helps you identify bottlenecks, measure performance, and make informed decisions about your accounts receivable strategy.

Key Performance Indicators That Matter

Not all metrics are created equal. The KPIs that truly reflect your collection health include:

• Days in Accounts Receivable (Days in AR) — Measures the average number of days it takes to collect payment after a charge is posted. Best-in-class organizations maintain this below 35 days; anything above 50 signals serious collection inefficiency.
• Net Collection Rate — The percentage of allowable charges actually collected. A healthy rate is 95% or above. MSB helps clients track this metric across payer categories to pinpoint underperforming segments.
• Denial Rate by Category — Breaking denials into categories (eligibility, authorization, coding, timely filing) reveals where process improvements will have the greatest financial impact.
• Recovery Rate on Placed Accounts — The percentage of accounts placed with MSB that result in successful collection, segmented by age, balance size, and payer type.
• Cost to Collect — The total expense of collecting each dollar of revenue, including staff time, technology, and third-party fees. MSB's contingency model keeps this predictable.

Real-Time Dashboards and Reporting

MSB provides clients with access to reporting dashboards that update as accounts move through our collection pipeline. You can see at a glance how many accounts are in active work, which ones have been resolved, and what revenue has been recovered. Our reports break down performance by facility, department, payer, and account age — giving you the granularity you need to manage your revenue cycle effectively.

Monthly executive summaries distill the data into actionable insights: trending patterns, payer-specific issues, and recommendations for upstream improvements that can reduce the volume of accounts requiring third-party collection in the first place.

Benchmarking Against Industry Standards

Without benchmarks, your numbers exist in a vacuum. MSB contextualizes your collection performance against industry standards and peer organizations of similar size and specialty. This benchmarking reveals whether your denial rate is typical for your payer mix or an outlier that demands attention, and whether your recovery rates on aged accounts are competitive.

With over 55 years of healthcare collections experience, Midwest Service Bureau has accumulated extensive benchmarking data across hundreds of healthcare organizations. Our Wichita, Kansas-based analytics team draws on this proprietary dataset to identify where your revenue cycle outperforms peers and where targeted improvements could yield significant financial gains. This data-driven approach ensures that every recommendation we make is grounded in real-world performance data from comparable organizations, not theoretical best practices.

Turning Analytics into Action

Data without action is just overhead. MSB's account managers review your analytics quarterly and recommend specific process changes — from front-desk eligibility verification workflows to coding audit priorities — that address the root causes behind your collection gaps. This consultative approach means your partnership with MSB improves your entire revenue cycle, not just the accounts we collect on directly.

Our contingency-based pricing model — no recovery, no fee — means that MSB's interests are directly aligned with your financial performance. We are incentivized to help you reduce the volume of accounts requiring collection by identifying and addressing upstream issues, because a healthier revenue cycle benefits both organizations. Every recommendation we make is backed by data from our reporting platform and validated against the outcomes we see across our client base. This is healthcare collections as a strategic partnership, not a transactional vendor relationship.