SSI Group Collections Services

About SSI Group

SSI Group provides revenue cycle management technology and services to hospitals and health systems across the United States. Their solutions include patient access, claims management, denial resolution, and analytics — helping healthcare organizations optimize their revenue cycle from registration through final payment. SSI Group's technology integrates with major EHR platforms and serves a wide range of hospital sizes.

Why SSI Group Clients Need MSB

While SSI Group provides excellent revenue cycle technology and claims management, healthcare organizations often need a specialized collections partner for accounts that move beyond SSI's standard resolution workflows:

• Self-pay balance escalation — patient responsibility accounts that SSI's automated tools haven't resolved need professional, persistent follow-up
• Bad debt recovery — accounts written off as bad debt represent significant recoverable revenue with the right collections approach
• Denial-turned-patient-balance — denied claims that become patient responsibility require specialized collection strategies
• Extended payment plan management — long-term patient payment arrangements need ongoing monitoring and follow-up
• Regulatory compliance specialization — CFPB Regulation F and state-specific collection laws require expertise beyond standard RCM technology

How MSB Complements SSI Group

MSB slots into your revenue cycle exactly where SSI Group's technology-driven processes end and dedicated human collection effort needs to begin. The handoff is designed to be seamless: accounts that meet your defined placement criteria transfer to MSB automatically via secure file exchange, and our team begins working them immediately using specialized collection strategies appropriate for their age, balance, and patient profile. Throughout the engagement, MSB provides reporting that integrates with your existing SSI Group analytics so your revenue cycle leadership maintains a unified view of total collection performance across both platforms.

• Seamless handoff — accounts that exhaust SSI's resolution workflows transfer seamlessly to MSB for specialized collection follow-up
• Data compatibility — MSB's integration supports standard data formats used by SSI Group's platform
• Unified reporting — performance metrics that complement SSI's analytics for a complete revenue cycle view
• Compliance-first approach — MSB brings specialized CFPB, FDCPA, and state collection law expertise
• Patient experience continuity — consistent, respectful communication that maintains the patient relationship SSI Group helped establish

Results You Can Expect

Healthcare organizations that add MSB to their revenue cycle alongside SSI Group consistently recover incremental revenue from accounts that would otherwise be written off. These are accounts that have already been through SSI Group's standard workflows — the balances are older, the patients are harder to reach, and standard automated outreach has already been attempted. MSB's specialized collection team applies techniques specifically designed for this account profile: skip tracing to update stale contact information, persistent multi-channel outreach, empathetic payment negotiation, and financial assistance screening. The results speak through the numbers, and our expert analysis team can project your expected recovery improvement before you place a single account.

• Average 22–27% recovery on accounts placed with MSB after SSI Group workflows complete
• Full HIPAA Business Associate compliance with signed BAAs
• Contingency-based pricing — you only pay when MSB recovers
• Typically operational within 2–3 weeks of engagement