Tebra Collections Services

About Tebra

Tebra, formed from the merger of Kareo and PatientPop, provides a complete operating system for independent healthcare practices. Their cloud-based platform combines EHR, practice management, billing, patient experience, and marketing tools — serving tens of thousands of independent providers across the United States.

Collection Challenges for Tebra Practices

Independent practices running Tebra face a specific kind of collections problem: they are usually small enough that hiring a dedicated collections person is not financially viable, yet large enough that unpaid patient balances add up to real money. The Kareo-to-Tebra merger brought more tools under one roof, but the collections gap remains. Tebra handles billing and patient engagement well for active accounts, but once a balance ages beyond your internal statement cycles, the platform does not provide the persistent, escalating outreach that is needed to actually collect. For practices running on thin margins — and most independent practices are — every dollar in uncollected self-pay represents a direct hit to the bottom line.

• Independent practice resource constraints — Tebra's core market of independent providers often lacks dedicated collections staff
• Patient billing automation gaps — while Tebra automates many billing tasks, aged self-pay balances still require specialized follow-up
• High-deductible plan impact — patient responsibility balances continue growing as HDHPs dominate, outpacing internal collection capabilities
• Limited escalation paths — Tebra's platform lacks built-in third-party collections integration for accounts that need professional intervention
• Revenue leakage from no-shows — missed appointment balances and cancellation fees often go uncollected without dedicated follow-up

How MSB Works with Tebra

MSB's integration with Tebra is designed for the reality of independent practice operations: lean staff, limited IT resources, and no time for complex setup projects. Because Tebra is fully cloud-based, our integration leverages secure API connections and encrypted file transfers that require no on-premise hardware or software installation. Your office manager defines the placement rules — minimum balance, aging threshold, payer exclusions — and MSB configures the data flow. Once live, qualifying accounts transfer automatically on your preferred schedule, and payment updates flow back to Tebra so your AR reports stay accurate without any manual reconciliation.

• Cloud-native integration — secure API and batch file connectivity compatible with Tebra's cloud architecture
• Automated account placement — aged balances exported from Tebra PM and placed with MSB seamlessly
• Payment reconciliation — collections payments posted back to your Tebra billing system for accurate reporting
• Independent practice focus — workflows designed for the volume and budget reality of independent practices
• No minimum volume requirements — MSB works with practices of all sizes, from solo providers to small groups

Why MSB for Tebra Practices

Independent practices need a collections partner that understands their scale and budget reality. MSB does not require minimum account volumes, does not charge setup fees, and works on a contingency basis — meaning your practice pays nothing unless we recover. That pricing model makes professional collections accessible to solo providers and small groups that might otherwise let aged balances accumulate. Our patient-centered approach also matters in independent practice settings where providers often know their patients personally. We treat every patient interaction as a reflection of your practice, using empathetic communication and flexible payment options that preserve the local relationships you have built. For more on our approach, see our early-out and self-pay recovery services or explore our free portfolio analysis.

• 55+ years of healthcare collections expertise serving practices like yours
• Average 20–24% improvement in self-pay recovery within 90 days
• HIPAA Business Associate compliance with full BAA coverage
• Patient-centered approach that protects your reputation in your local community
• Contingency-based pricing — no recovery, no fee — perfect for independent practice budgets