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Workers' Comp Collection Across the USA

MSBureau delivers specialized, compliant financial resolution for workers’ compensation debt nationwide. We use advanced tracking to secure payment for overdue, disputed, or denied claims.

In compliance with:
  • FDCPA Reg F
  • TCPA
  • UCC - State Commercial Law
  • PCI DSS
  • 55 Years in Business
  • Kansas HQ
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How MSB Supports Injured Workers and Protects Patient Experience

Professional, Patient-Friendly Communication

We understand that workers’ comp patients are often recovering from serious injuries while navigating insurance complexity. Our team communicates clearly and respectfully—keeping stress low while guiding them through their financial responsibilities without pressure.

Structured, Flexible Payment Options

When a claim is delayed, denied, or underpaid, we help injured workers understand their obligations and offer customised payment plans when appropriate. We act as a partner in recovery—both financial and physical.

Compassionate, Case-Aware Support

We treat each injured worker with dignity, keeping in mind the sensitive nature of work-related injuries and medical claims. Our empathetic approach helps maintain trust in your facility while supporting resolution.

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MSB’s Commitment to Your Revenue Integrity

Advanced Recovery Solutions

We bring unmatched expertise in workers’ comp collections, including adjuster communication, state-specific rules, denial handling, and appeals. Our AI-driven tracking and escalation tools ensure claims don’t get stuck in limbo.

Revenue Cycle Excellence

Workers’ comp receivables often age faster and pay slower. MSB actively reduces delays by streamlining follow-ups, accelerating resolution, and giving your billing team relief from the heavy WC administrative burden.

Total Transparency & Performance Insights

With our secure client portal, you get real-time updates on collections performance, denial statuses, and payer communications. No more chasing reports—just clarity and control over your WC claims.

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Trusted Workers' Compensation Collection Agency With 55+ Years of Experience

For over five decades, MSB has served as a nationwide authority in complex financial recovery, channeling that expertise into the highly specialized area of Workers’ Compensation (WC) revenue stabilization. We engage exclusively with medical providers—including orthopedic specialty groups, rehabilitation clinics, and occupational health centers—to resolve complex, high-value claims often bogged down by carrier resistance or legal complexity. Our value proposition is the ability to transform denied or delayed WC claims into reliable operating capital with a level of legal precision and financial focus unmatched in the industry.

We understand that WC debt is not simply unpaid billing; it is a failure of adjudication. The friction points are systemic: mandated state fee schedule compliance, multi-party legal correspondence, and the systematic delay tactics used by insurance carriers. We move beyond generic collection tactics by developing jurisdictionally tailored advocacy strategies designed to secure payment based on the specific statutes of the injured worker’s state. This specialized legal and administrative approach ensures your critical WC revenue cycle remains stable without diverting your administrative or clinical resources into complex claims litigation.

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MSB’s differentiating feature is its unwavering regulatory mastery. We strictly adhere to all state Workers’ Compensation statutes, the FDCPA, and the nuanced legal protocols governing claim disputes. Every recovery effort is executed with full evidentiary support, maximum data security, and specialized professional conduct essential for navigating legal carrier correspondence. By integrating advanced claims management technology with a legally auditable workflow, MSB delivers a reliable, defensible, and demonstrably effective solution to the most challenging WC receivables nationwide.

Who We Serve - Workers' Organizations

Medical Providers

Workers' Compensation Insurance Carriers

Third-Party Administrators (TPAs) & Self-Insured Employers

Subrogation Entities & Legal Firms

Temporary Staffing & Labor Agencies

Payroll & Benefits Management Companies

Occupational Medicine & Health Centers

Vocational Rehabilitation Services

State Workers' Compensation Funds & Bureaus

Our Workers' Compensation Collection Services

Early-Out Patient Collections
Bad Debt Recovery
Expert Analysis
Self-Pay Account Collections
Denied Claim Advocacy & Fee Dispute Resolution

We also offer:

  • Pre-Litigation Carrier Correspondence
  • Complex Claims Tracking & Status Verification
  • Lien Management & Legal Filing Support
  • Customized Payer Resolution Protocols
  • WC Claims Revenue Cycle Consulting
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Our Workers' Comp Collection Process

Phase 1: Zero-Tolerance Vetting & Legal Review

We audit your outstanding claims file to isolate high-value, legally recoverable debt. This begins by cross-referencing WC claim codes and denial reasons against current state statutes and fee schedules. Any claim flagged as non-actionable—due to non-compensability or expired appeal deadlines—is immediately quarantined. Our output is a clean inventory of legally defensible claims, ready for aggressive pursuit.

Phase 2: Formal Dispute & Carrier Accountability

MSB initiates formal dispute protocols within 24 hours of placement. Our team functions as your legal claims advocate, submitting precise documentation and an explicit demand for full payment based on state-mandated fee schedules. Our correspondence utilizes certified channels and carrier portals, ensuring strict adherence to regulatory deadlines. We challenge improper denials by citing specific statutes, forcing carriers and TPAs to meet their financial obligations.

Phase 3: Financial Settlement & Capital Recapture

We quickly translate contested claims into usable cash flow. We finalize resolutions through structured settlement agreements, managing complex large deductibles and ensuring the final transfer is expedited. Recovered funds are instantly routed via secure conduits back to your accounting system. Comprehensive remittance statements detail the legal basis for the recovery and the specific denial codes overturned, ensuring total transparency.

Phase 4: Full Regulatory & Audit Fortress

All client and claim data is protected in an encrypted environment with strict access controls, conforming to every relevant state WC administrative code and federal FDCPA standard. Our specialists are mandated to complete continuous certification on all evolving WC and lien filing laws. This process ensures that every step taken is time-stamped, recorded, and legally unassailable, building an essential audit fortress around your revenue.

Phase 5: Financial Certainty & Strategic Partnership

Our ultimate goal is not just collection, but revenue protection. We provide your billing staff with secure access to view claim statuses and track payment milestones, turning complexity into control. By utilizing legally defensible action to maximize every recovery, MSB becomes a critical strategic partner in safeguarding your organization’s financial strength within the challenging WC ecosystem.

Turning Debt Challenges into Recovery Opportunities
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Compliance & Highest Professional Standards

State WC Statutes & Jurisdictional Fidelity

Our financial recovery is rigidly governed by all state-specific Workers’ Compensation administrative statutes and payment regulations. This specialized adherence ensures every claim is legally pursued based on the requirements of the relevant state board or commission.

FDCPA & Legal Advocacy Standards

The collection framework operates in full compliance with FDCPA and CFPB guidelines, even when pursuing legal entities like carriers. This provides a robust shield against regulatory exposure while maintaining the highest standard of professional conduct during payment negotiations.

Data Security & Evidentiary Protection

We maintain absolute data integrity, managing all sensitive claim files and financial records under stringent security protocols. Our practices meet or exceed industry data protection standards, ensuring secure handling of all payment and adjudication evidence.

National Licensing & Carrier Authority

MSB is fully credentialed, licensed, and secured by comprehensive financial bonding required for engaging insurance carriers and employers across the nation. This legal authority guarantees transparent and fully compliant operational capability in all major WC jurisdictions.

Claims Negotiation & Professional Conduct

Our recovery team adheres to a communication code emphasizing precision, legal clarity, and professional conduct when dealing with adjusters and legal teams. We prioritize objective negotiation to swiftly resolve claim disputes and underpayments.

Ethical Governance & Zero-Friction Mandate

Strict internal governance categorically bans any aggressive or non-compliant tactics, particularly in carrier correspondence or lien management. This commitment ensures all recovery efforts are conducted with unwavering integrity and full legal defensibility.

Why Workers' Compensation Insurers Trust MSB?

Claim Liquidity & Integrity

We swiftly convert complex WC receivables into reliable working capital, stabilizing your revenue cycle and ensuring predictable cash flow.

WC Recovery Excellence

We deliver superior outcomes through strategies tailored to the WC ecosystem and specific payer protocols.

Zero-Risk Contingency Model

You Only Pay When We Recover. This structure eliminates all upfront risk pursuing aged/denied claims.

Elevated Dispute Resolution

Higher recovery percentages achieved via advanced analytics and professional dispute engagement.

Real-Time Regulatory Transparency

Comprehensive, real-time dashboards provide auditable insights into every claim action and payer compliance.

Key Benefits of Choosing MSB For Debt Collection

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  • Payer Principal & Legal Counsel Engagement
  • Carrier/TPA Protocol-Specific Recovery Frameworks
  • Proprietary Claims Data Fortification & Security
  • AI-Driven Denial Predictive Scoring & Prioritization
  • Seamless EOB/Payment Reconciliation with Billing Systems
  • Interactive Client Performance and Denial Trend Dashboard
  • Payer Entity & Responsible Party Location Services
  • Professional Regulatory Agency Engagement Platforms
  • High-Value Dispute Resolution Analytics
  • State-Specific WC Fee Schedule & Compliance Framework

Our Track Record

Average recovery rate
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Day Average
0
Accounts
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Resolution
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Our Track Record

93%

Average recovery rate

34

Day Average

4,812

Accounts

93%

Resolution

AI & Omnichannel Outreach

At MSB, we leverage cutting-edge artificial intelligence technology to enhance every step of the debt recovery process. Our AI-powered systems analyze debtor behavior, optimize contact timing, and personalize communication strategies to maximize engagement and recovery rates. This data-driven approach ensures that outreach efforts are both efficient and respectful, reducing costs and improving overall success.

Complementing our AI capabilities, MSB employs an omnichannel outreach strategy that connects with debtors through multiple platforms—phone calls, emails, SMS, and secure online portals. This seamless integration allows debtors to choose their preferred method of communication, increasing response rates and fostering positive interactions. Our technology ensures consistent messaging across channels while providing comprehensive tracking and reporting for our clients.

omnichannel reach

What Our Clients Say About Us​

"A trusted partner for recovering difficult, long-past-due WC denials. Transparent, compliant with state fee schedules, and highly effective service every time."
Elena D. , Billing Director, Orthopedic Clinic⭐⭐⭐⭐⭐
"MSB helped us swiftly convert complex disputed claims into reliable working capital. Their team is professional, discreet, and easy to work with—a true boost to our revenue cycle."
Marcus L., VP of Finance, Multi-State Hospital Group⭐⭐⭐⭐⭐
"Outstanding experience! They communicate clearly with insurance carriers and TPAs and handle disputes strategically, preserving our crucial payer relationships."
Sarah C., Practice Administrator, Physical Therapy Network⭐⭐⭐⭐⭐
"Efficient, compliant, and results-driven. MSB made the recovery of our aged WC receivables simple and entirely stress-free for our accounting team."
Jasmine P., Treasury Analyst, Urgent Care Chain⭐⭐⭐⭐⭐
"Reliable and professional. MSB kept us informed with real-time reporting on denial trends and treated every high-value claim with the utmost strategic care."
Benjamin G., CFO, Regional Medical Group⭐⭐⭐⭐⭐

More on MSB Testimonials

Frequently Asked Questions

How is Workers' Compensation recovery fundamentally different from general medical collections?

WC recovery is an administrative and legal process focused on the payer (the insurance carrier or employer), not the patient. Our strategy centers on navigating state-specific statutes, filing deadlines, and complex fee schedule disputes rather than consumer debt collection.

MSB specializes in the full spectrum of under-reimbursed claims. This includes claims that are outright denied, underpaid based on the state’s fee schedule, or subjected to carrier payment delays.

In addition to provider fees, we pursue recovery for other WC-related debt, including premium audit shortfalls, subrogation claims against negligent third parties, overpayments made by carriers, and high-deductible/self-insured employer retentions.

Our process involves specialized claims advocacy and analysis. We use technology to compare the carrier’s payment against the specific jurisdictional fee schedule and statutory payment rules, filing formal appeals or disputes where underpayment is identified.

Yes. We offer support for the preparation and management of necessary legal filings, such as administrative fee disputes, formal state board appeals, and the filing of liens as required by specific state Workers’ Compensation systems.

We manage claim data under strict security protocols and adhere to all relevant state-specific WC statutes and FDCPA guidelines. Our workflow focuses on the financial relationship between the provider and the carrier/employer, minimizing interaction with the injured worker regarding the debt.

Due to the regulatory nature of WC claims, the timeline is often dictated by state-mandated appeal and adjudication processes. However, our streamlined advocacy and rapid filing process aim to generate measurable results and movement faster than internal provider efforts.

We require the original billing details, the specific denial or rejection code from the payer (carrier/TPA), and the claim number and date of injury. This allows us to quickly assess the claim’s legal viability and jurisdictional context.

Contact Our Workers’ Comp Collection Team

Email: client@msbureau.com
Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213

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