Skip to content We understand that workers’ comp patients are often recovering from serious injuries while navigating insurance complexity. Our team communicates clearly and respectfully—keeping stress low while guiding them through their financial responsibilities without pressure.
When a claim is delayed, denied, or underpaid, we help injured workers understand their obligations and offer customised payment plans when appropriate. We act as a partner in recovery—both financial and physical.
We treat each injured worker with dignity, keeping in mind the sensitive nature of work-related injuries and medical claims. Our empathetic approach helps maintain trust in your facility while supporting resolution.
We bring unmatched expertise in workers’ comp collections, including adjuster communication, state-specific rules, denial handling, and appeals. Our AI-driven tracking and escalation tools ensure claims don’t get stuck in limbo.
Workers’ comp receivables often age faster and pay slower. MSB actively reduces delays by streamlining follow-ups, accelerating resolution, and giving your billing team relief from the heavy WC administrative burden.
With our secure client portal, you get real-time updates on collections performance, denial statuses, and payer communications. No more chasing reports—just clarity and control over your WC claims.
Workers’ compensation cases involve medically complex situations and emotionally sensitive claimants—along with layers of employer, insurer, and legal involvement. A one-size-fits-all approach to workers comp collections can cause communication breakdowns and damage provider credibility. MSB helps recover funds professionally while maintaining the dignity of all parties involved.
Workers comp collections must comply with strict payer protocols, state-specific billing rules, and the Fair Debt Collection Practices Act (FDCPA). Missing a filing window or submitting incomplete documentation can result in costly denials or write-offs. That’s why MSB brings deep regulatory expertise to every WC claim we manage.
Chasing unpaid workers’ comp claims takes time, tools, and training—resources many in-house teams lack. Without a dedicated collections partner, WC accounts often fall through the cracks. MSB’s proven workers comp collections process streamlines follow-up, appeals, and documentation, helping you recover more while freeing your staff to focus on patient care.
Your choice of debt collection partner affects not only your cash flow, but also your relationships with patients. At MSB, we combine industry expertise, technology, and empathy to help you recover more—without compromising the trust you’ve built.
We understand how to navigate the complexities of workers’ comp billing—including adjuster outreach, state filing rules, and claim timelines.
Our agents follow strict documentation protocols and maintain constant communication with WC payers to avoid missed deadlines and abandoned claims.
We handle time-consuming denial review processes, working with both providers and payers to reverse decisions and recover lost revenue.
Our process is built around legal and payer compliance requirements, ensuring you never risk sanctions or regulatory errors.
Access detailed recovery reports, claim statuses, and payer feedback through our real-time client dashboard.
Contact MSB today to discover how our compassionate, efficient, and compliant workers comp collections services can strengthen your clinic’s cash flow—without compromising client trust. With MSB, you gain a partner who understands the balance between financial health and empathetic communication.
Experience the difference between simply collecting—and collecting the right way.
Workers’ comp denials are rarely straightforward. Adjuster discrepancies, incomplete employer documentation, and coding disputes all require targeted resolution strategies. MSB’s WC denial management system tracks every rejection reason and triggers custom workflows for appeal.
Our experienced team handles:
Timely appeal filing and documentation
Medical necessity and causation disputes
Coordination with employer/carrier
Resubmissions and reconsiderations
Real-time updates and payer escalation
We don’t let claims fall through the cracks. Our proven denial management process maximizes reimbursement potential—even for long-tail WC claims.
Need local support? Checkout our Hutchinson debt collection services for in-state coverage and quick results.
MSB ensures strict adherence to the Fair Debt Collection Practices Act (FDCPA) and all state-specific regulations related to workers comp collections.
Our processes are designed to protect provider reputations, ensure legal compliance, and handle sensitive cases with care. With MSB, you can confidently recover revenue knowing that every claim is managed with ethical standards, regulatory precision, and full transparency.
At MSB, we leverage cutting-edge artificial intelligence technology to enhance every step of the debt recovery process. Our AI-powered systems analyze debtor behavior, optimize contact timing, and personalize communication strategies to maximize engagement and recovery rates. This data-driven approach ensures that outreach efforts are both efficient and respectful, reducing costs and improving overall success.
Complementing our AI capabilities, MSB employs an omnichannel outreach strategy that connects with debtors through multiple platforms—phone calls, emails, SMS, and secure online portals. This seamless integration allows debtors to choose their preferred method of communication, increasing response rates and fostering positive interactions. Our technology ensures consistent messaging across channels while providing comprehensive tracking and reporting for our clients.
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Workers’ compensation involves multiple parties—employers, insurers, adjusters, and sometimes attorneys—along with strict state regulations, filing deadlines, and denial processes. These added layers make workers comp collections more time-consuming and technical than standard healthcare claims.
MSB brings deep WC expertise, AI-driven follow-up systems, and experienced denial management to reduce payment delays and increase successful reimbursements. We focus on persistent, compliant payer outreach and effective appeals to maximise recovery.
Yes. Denial resolution is a core part of our workers comp collections service. We analyse rejection reasons, correct claim errors, and resubmit with proper documentation. Our goal is to recover funds that would otherwise be written off.
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Midwest Service Bureau is a Kansas-based debt collection agency specializing in healthcare, commercial, and municipal accounts. With over 30 years of experience, we provide ethical, compliant, and results-driven recovery solutions, including HIPAA and PCI DSS compliance, SOC 2 Type II certification, and a strong focus on preserving client relationships. Trusted across the Midwest for our transparency and performance.
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Midwest Service Bureau, LLC
NMLS ID: 2671949
California License Number: 11599-99
Notice for California Residents:
Under the Rosenthal Fair Debt Collection Practices Act (California) and the federal Fair Debt Collection Practices Act, debt collectors are generally prohibited from contacting you before 8:00 a.m. or after 9:00 p.m. They must not engage in harassment, including threats of violence or arrest, or use obscene or abusive language. Collectors are prohibited from using false or misleading statements or calling your workplace if they know or reasonably should know that your employer does not permit personal calls.
Collectors generally cannot disclose your debt to anyone other than your attorney or spouse. They may, however, contact third parties to confirm your location or enforce a judgment. For further details about your rights and debt collection practices, please contact the Federal Trade Commission at 1-877-FTC-HELP or visit www.ftc.gov
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