Medical Debt Collection Agency in Colorado

MSB is a leading medical debt collection agency in Washington. With more than 55 years of experience, we help clinics and healthcare providers recover unpaid balances using proven recovery strategies.

Medical Debt Collection Services with 55+ Years of Experience

Leading Collection Agency In Colorado

Debt recovery has become increasingly complex. Since 2023, interest on medical balances is capped at 3 %, credit-bureau reporting is heavily restricted, and hospitals that fail federal price-transparency rules lose collection leverage. Midwest Service Bureau (MSB) provides a Centennial-State workflow that recovers self-pay balances efficiently, ethically, and in full regulatory compliance. With 55 years of medical billing collections expertise and analytics-driven insights through our Expert Analysis portal, we turn aging accounts receivable into predictable cash while protecting your hospital’s or clinic’s reputation.

 

municipal & utility trusted collections

MSB integrates with Epic, Cerner, and Meditech Self-Pay Recovery. From initial account review to final payment posting, every step in medical debt collection complies with HIPAA security standards, CFDCPA licensing, and state-specific statutes.

Our Professional Debt Collection Process

Phase 1: Account Review & Validation

  • Import receivables from Epic, Cerner, or Meditech and scrub for duplicate claims, payer denials, price-transparency compliance, charity-care eligibility, surprise-billing holds, and statute-of-limitations constraints.
  • Verify accounts against the 3 %-interest cap, federal price-posting mandates, and state credit-reporting restrictions.
  • Ensure all files meet SB 23-093, HB 22-1285, and HB 19-1174 compliance before advancing to patient outreach.

Phase 2: Patient Contact & Communication

Initial notices are mailed within 24 hours and include the required HB 23-1126 disclosure regarding credit-reporting limitations. Outreach via phone, SMS, email, and secure portals adheres to Colorado’s 8 a.m.–9 p.m. contact window and weekly frequency rules. Patients can self-manage zero-interest payment plans through our Early-Out Patient Collections portal, always respecting the 3 % statutory-interest cap.

Phase 3: Resolution & Payment Processing

Settlements, HSA draws, and payment-plan drafts post instantly to your PMS, with real-time dashboards tracking performance. All receipts and disclosures comply with CFDCPA and SB 23-093, completing a fully compliant debt recovery workflow.

Turning Debt Challenges into Recovery Opportunities
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Types of Medical Debt We Collect

Hospital & Health-System Debt

Physician-Practice Collections

Specialty-Healthcare Debt

Why MSB Is a Trusted Collection Agency in Colorado?

Compliance & Highest Professional Standards

State-Specific Regulations

  • Statute of limitations: 6 years on written contracts and promissory notes (open-account or oral debts: 3 years).
  • SB 23-093 (2023): Caps interest on Colorado medical debt at 3 % and lets consumers pause collection until they receive an itemized statement.
  • HB 22-1285 (Price-Transparency): If a hospital isn’t compliant with federal price-posting rules, it cannot sue, garnish, or report the related balance.
  • HB 19-1174 (Surprise Billing): Out-of-network balances stay out of collections until insurer-provider arbitration ends.
  • HB 23-1126 (Credit-Reporting Ban): Prohibits bureaus from listing medical debt except on jumbo-loan credit pulls; collectors must disclose this ban in their first letter.
  • HB 19-1089 (Low-Income Garnishment): Wages are exempt if household income ≤ 400 % FPL.

HIPAA & Breach-Notification

MSB encrypts all PHI in transit and at rest, enforces role-based access, and mirrors Colorado’s 30-day breach-notice window (C.R.S. § 6-1-716). Immutable audit logs live in our HIPAA + FDCPA dashboard for instant inspection.

CFDCPA Licensing & Bonding

Every third-party medical debt collection agency must hold a state license and a surety bond of $12 000–$20 000, renewed each July 1. coag.gov MSB’s collectors complete annual CFDCPA and HB 23-1126 trainings, ensuring every call is lawful and respectful.

Our Track Record

Average recovery rate
0 %
Day Average
0
Accounts
0
Resolution
0 %

Our Track Record

93%

Average recovery rate

34

Day Average

4,812

Accounts

93%

Resolution

What Our Client Say

Center for Same Day Surgery
Midwest Service Bureau is a company that truly looks out for the greater good of their client. They want to see their clients thrive, even if that means they do not make a profit. Any time I have ever had a question I call Midwest and they have the answer. Any time I have needed advice they have been there for me and have guided me through the process. Their customer service is outstanding and their work ethic is even better! I couldn’t imagine a time when I wouldn’t need them.
Advanced/Preferred Physical Therapy
The team at Midwest Service Bureau has earned our trust for over 10 years based on their service, results, performance, and rates and that’s why they will continue to receive all our collection business. They deliver excellent customer service with quick responses, unlimited willingness to lend their assistance, ethical work values, and even training seminars that provide us with other processes and tools to reduce our collections activity. On top of that, I enjoy the relationships I have made with the people of MSB over the years. I have no reservation in recommending Midwest Service Bureau to others.
Earnest Heat & Air, Inc.
We have been doing business with Midwest Service Bureau for a while now. They have an extremely high recovery rate. They are always right on top of things, and get the job done. We have other credit services calling us but, we always tell them that we are happy with who we are using. We would highly recommend them to anyone.
Inspire ENT & Pulmonology
Our office has had a great experience with Midwest Service Bureau. The staff is very helpful and knowledgeable, always available to answer questions. Our representative comes into our office once a month to check in and see how things are going for us. If we have any questions or issues they take the time to get them resolved. Midwest also offers training for the staff. We did take advantage of this opportunity and it was very helpful to the staff members that had no previous experience with collections. Through the training, the front office staff learned what information they should be gathering and the importance of it. I would highly recommend Midwest Service Bureau if you are looking for a collection agency.
Debbie P. Collection Manager
I have been employed with Sunflower Bank for over 20 years as the collection manager, and during that time have dealt with Midwest Service Bureau, LLC regarding collection accounts to include credit cards, loans, and deposit accounts. I have also dealt with them prior to coming to Sunflower Bank when I worked for GMAC out of Wichita, KS for roughly ten years. Micki Kell who is the President of this organization and her staff have provided wonderful customer service the entire time. A representative from the organization always contacted us in person once a month, and the face-to-face contact was always greatly appreciated. Their staff was always available to answer any questions or address any concerns we had. Their software program was very user friendly and make it an easy way to communicate regarding accounts. I would definitely recommend this organization if you are looking for a company to handle your collection accounts.

Frequently Asked Questions

Does MSB comply with Colorado’s specific debt collection laws?

Yes. MSB fully complies with Colorado Fair Debt Collection Practices and all applicable state and federal regulations.

Absolutely. We assist Colorado companies of all sizes with recovering overdue B2B accounts while maintaining professionalism and legal compliance.

In Colorado, the statute of limitations for most medical debt is typically 6 years. After that period, collectors may still request payment, but they cannot legally sue to enforce it.

Yes. You can request verification of the debt in writing. The collector must provide proof of the amount owed and the source of the charges before continuing collection activities.

Ignoring it usually leads to further collection efforts and possibly legal action within the statute of limitations. It’s better to respond, request verification, or discuss payment arrangements.

Contact Our Team Today!

Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213

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State-Specific Regulations

  • Statute of limitations: 6 years on written contracts and promissory notes (open-account or oral debts: 3 years).
  • SB 23-093 (2023): Caps interest on Colorado medical debt at 3 % and lets consumers pause collection until they receive an itemized statement.
  • HB 22-1285 (Price-Transparency): If a hospital isn’t compliant with federal price-posting rules, it cannot sue, garnish, or report the related balance.
  • HB 19-1174 (Surprise Billing): Out-of-network balances stay out of collections until insurer-provider arbitration ends.
  • HB 23-1126 (Credit-Reporting Ban): Prohibits bureaus from listing Colorado medical debt except on jumbo-loan credit pulls; collectors must disclose this ban in their first letter.
  • HB 19-1089 (Low-Income Garnishment): Wages are exempt if household income ≤ 400 % FPL.

HIPAA & Breach-Notification

MSB encrypts all PHI in transit and at rest, enforces role-based access, and mirrors Colorado’s 30-day breach-notice window (C.R.S. § 6-1-716). Immutable audit logs live in our HIPAA + FDCPA dashboard for instant inspection.

CFDCPA Licensing & Bonding

Every third-party Colorado medical debt collection agency must hold a state license and a surety bond of $12 000–$20 000, renewed each July 1. coag.gov MSB’s collectors complete annual CFDCPA and HB 23-1126 trainings, ensuring every call is lawful and respectful.

Colorado medical debt collection is tougher than ever. Since 2023, the state has capped interest on medical balances at 3 % and banned credit-bureau reporting of most healthcare debts. Add a three- to six-year statute of limitations, strict licensing under the Colorado Fair Debt Collection Practices Act (CFDCPA), and hospitals that lose all leverage if they ignore federal price-transparency rules—one compliance slip can cost thousands. Partnering with Midwest Service Bureau (MSB) gives you a Centennial-State workflow that recovers revenue quickly and ethically. Our 55 years in healthcare collections, and analytics-driven Expert Analysis portal turn aging AR into predictable cash while protecting your brand.

Colorado Medical Debt Collection Laws

State-Specific Regulations

  • Statute of limitations: 6 years on written contracts and promissory notes (open-account or oral debts: 3 years).
  • SB 23-093 (2023): Caps interest on Colorado medical debt at 3 % and lets consumers pause collection until they receive an itemized statement.
  • HB 22-1285 (Price-Transparency): If a hospital isn’t compliant with federal price-posting rules, it cannot sue, garnish, or report the related balance.
  • HB 19-1174 (Surprise Billing): Out-of-network balances stay out of collections until insurer-provider arbitration ends.
  • HB 23-1126 (Credit-Reporting Ban): Prohibits bureaus from listing Colorado medical debt except on jumbo-loan credit pulls; collectors must disclose this ban in their first letter.
  • HB 19-1089 (Low-Income Garnishment): Wages are exempt if household income ≤ 400 % FPL.

HIPAA & Breach-Notification

MSB encrypts all PHI in transit and at rest, enforces role-based access, and mirrors Colorado’s 30-day breach-notice window (C.R.S. § 6-1-716). Immutable audit logs live in our HIPAA + FDCPA dashboard for instant inspection.

CFDCPA Licensing & Bonding

Every third-party Colorado medical debt collection agency must hold a state license and a surety bond of $12 000–$20 000, renewed each July 1. coag.gov MSB’s collectors complete annual CFDCPA and HB 23-1126 trainings, ensuring every call is lawful and respectful.

Our Colorado Medical Debt Collection Process

Phase 1 – Account Review & Validation

We ingest receivables from Epic, Cerner, or Meditech Self-Pay Recovery, then scrub for duplicate claims, payer denials, price-transparency compliance, charity-care eligibility, surprise-billing holds, and time-barred accounts—so only valid Colorado medical debt collection files advance.

Phase 2 – Patient Contact & Communication

First notices mail within 24 hours and contain the required HB 23-1126 disclosure about credit reporting. Voice, SMS, email, and portal outreach honor Colorado’s 8 a.m.–9 p.m. window and weekly frequency guidelines. Patients can self-serve through our Early-Out Patient Collections portal, setting up zero-interest plans that respect the 3 % statutory cap.

Phase 3 – Resolution & Payment Processing

Settlements, HSA draws, and payment-plan drafts post instantly to your PMS; real-time APIs feed finance dashboards. All receipts satisfy CFDCPA and SB 23-093 disclosure rules, closing the loop on fully compliant Colorado medical debt collection.

Types of Medical Debt We Collect

Hospital & Health-System Debt

  • Emergency-department visits
  • Inpatient & outpatient surgeries
  • Diagnostic imaging & lab services
  • Surgical implants & supplies

Physician-Practice Collections

  • Primary-care visits
  • Specialist consults & office procedures
  • Ancillary lab/imaging referrals

Specialty Healthcare Debt

Benefits for Colorado Healthcare Providers

Improved Cash Flow

Clients using our Colorado medical debt collection program cut AR days by 31 %, freeing capital for staffing and tech upgrades.

Compliance Assurance

HIPAA encryption, state-licensed agents, 3 % interest-cap workflows, and price-transparency safeguards keep you clear of Attorney-General actions and media backlash.

Patient Relationship Preservation

Empathy-first scripting, clear billing, and flexible payment options maintain high Net Promoter Scores—even during tough Colorado medical debt collection conversations.

Frequently Asked Questions

What is the statute of limitations for medical debt in Colorado?

Six years for written contracts (three for oral or open-account). A new payment or written promise restarts the six-year clock.

Can medical debt affect my credit score in Colorado?

Rarely. HB 23-1126 bars bureaus from listing medical debt unless the credit pull involves a jumbo loan; MSB suppresses reporting in all other cases

How does medical debt collection differ from other debt?

Colorado medical debt collection must comply with HIPAA, CFDCPA licensing, a 3 % interest cap, surprise-billing holds, price-transparency enforcement, and the credit-reporting ban—far stricter than typical consumer debt.

What should I do if I receive a medical debt collection notice?

Review the itemized statement, compare charges with your Explanation of Benefits, and contact MSB within 30 days to dispute or arrange a plan.

Contact Our Colorado Medical Debt Collection Team

Want to accelerate reimbursements and trim days in A/R? Connect with our Colorado specialists now.

Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213