With more than 55 years of experience in debt collection, MSB provides unmatched industry expertise and professionalism in utility bill recovery across Kansas. Our long-standing track record reflects a deep understanding of how utility providers operate, the billing challenges they encounter, and the customer sensitivities involved in essential services such as water, electricity, and sanitation. We have developed a proven collection approach that balances firm recovery efforts with respectful, customer-focused communication, ensuring that relationships remain intact while revenue recovery accelerates. Our commitment to compliance, transparency, and efficient resolution has shaped the foundation of our success.
MSB strengthens utility recovery operations through advanced data tools, highly trained collection professionals, and strong collaboration with municipal and private utility partners. Every strategy we implement is tailored to your operational structure, customer base, and regulatory responsibilities.
Whether supporting municipal utilities or privately operated providers, we deliver ethical, effective, and consistent utility debt collection solutions. Our decades of service demonstrate one clear truth: MSB knows how to collect utility debt efficiently, responsibly, and with long-term reliability.
We assist city and county governments across Kansas in recovering unpaid municipal fees, service charges, and other public-service-related debt.
From residential water bills to sewer assessments, we help providers collect overdue accounts while maintaining positive customer relationships and courteous service standards.
MSB supports energy providers in recovering unpaid electricity and natural gas accounts, ensuring respectful outreach and fully compliant collection practices.
We assist municipal and private sanitation departments in collecting unpaid billing for waste removal, recycling services, and environmental fees.
Our services extend to public works divisions and city service departments, including infrastructure, road services, and maintenance fee recovery.
We provide collection support for housing authorities, transit departments, health districts, and other vital government service entities.
A dedicated, multi-stage approach to maximizing utility and municipal debt recovery while preserving community relationships.
This stage prioritizes prompt, transparent outreach focused on verifying account information and quickly resolving simple administrative discrepancies. Our effective early engagement typically resolves approximately 46% of accounts.
We apply respectful, persistent communication and utilize flexible, industry-aware terms to negotiate payments for more complex delinquencies. By identifying the root cause of non-payment, we achieve an additional 30% in recovery during this crucial period.
We transition to formal methods, including attorney-backed notifications, to underscore the potential credit and legal ramifications of continued non-payment. This structured urgency successfully secures an additional 11% of collections.
For the final segment of accounts, we initiate viable legal enforcement options, employing appropriate court filings and judgment collection tactics. This step targets the final recoverable percentage requiring judicial intervention.
Our utility and municipal debt recovery services are built on strict adherence to Kansas regulations and consumer protections. We ensure every step of the collection process is lawful, transparent, and compliant:
We follow all state debt collection requirements to ensure responsible communication and ethical engagement with consumers.
We provide proper written notifications, verification opportunities, and legally required disclosures to Kansas residents.
Our team understands the distinctions between private utility billing and publicly regulated municipal fees in Kansas.
All customer data and utility account information are safeguarded with secure systems to prevent misuse or exposure.
Discover the experiences of our satisfied clients. Hear firsthand Midwest Service Bureau Reviews on how MSB has delivered reliable, results-driven solutions that make a real difference.
The collection time is governed by the Kansas Statute of Limitations (SOL), which is typically five (5) years for written contracts and three (3) years for oral debts. MSB strictly adheres to the SOL; we will not initiate legal action to compel payment once this period has expired, ensuring our practices remain lawful and compliant with Kansas code.
Yes, it can. When seriously delinquent municipal or utility debt is assigned to us, MSB may report the account to major credit bureaus. This process is a standard step in effective debt recovery and can negatively impact the debtor’s credit score, remaining on their record for up to seven years.
Yes, customers retain the right to dispute charges. Federal laws like the FDCPA ensure consumers can formally challenge any debt. MSB strictly adheres to these regulations, ensuring all consumers we contact are provided with the required verification and clear instructions on how to Dispute the debt within the legal timeframe.
You can and should dispute incorrect utility debt. You must formally Dispute the debt directly to us at MSB upon receiving our initial notice. For disputes concerning the original billing practices of a regulated utility, you can also contact the Kansas Corporation Commission (KCC).
Ready to improve your commercial organization’s revenue cycle? Contact our specialists today.
Email: client@msbureau.com
Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213