Medical Debt Collection in New Jersey

For comprehensive, compliant debt collection services in New Jersey, choose Midwest Service Bureau. We help medical facilities maximize revenue ethically while maintaining patient goodwill.

Medical Debt Collection Expert

New Jersey Medical Debt Collection Specialists

New Jersey medical debt collection is a complex landscape: the state enforces a six-year statute of limitations, requires a 180-day grace period before extraordinary collection actions, and mandates charity-care screening. Coupled with the 2018 Out-of-Network Transparency Act and the 2024 Louisa Carman Medical Debt Relief Act, compliance is essential. Midwest Service Bureau (MSB) provides a New Jersey workflow that transforms receivables into revenue while protecting patient trust and avoiding Attorney-General penalties. Our 55 years of healthcare collections experience and real-time analytics in the Expert Analysis portal make aging accounts receivable predictable and compliant.

 

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MSB integrates with Epic, Cerner, and Meditech Self-Pay Recovery to ensure each stage of New Jersey medical debt collection meets HIPAA, CFA, and state-specific standards.

Our Proven Medical Debt Collection Process — New Jersey

Phase 1: Account Review & Validation

  • Import receivables from Epic, Cerner, or Meditech and scrub for payer denials, duplicate claims, charity-care eligibility, out-of-network arbitration holds, and time-barred balances.
  • Confirm compliance with the Louisa Carman Medical Debt Relief Act and the 2018 Transparency Act.
  • Only compliant accounts proceed to patient outreach.

Phase 2: Patient Contact & Communication

First notices mail within 24 hours, paired with bilingual charity-care information. Voice, SMS, email, and portal outreach respect the 8 a.m.–9 p.m. window and Consumer Fraud Act scripting. Patients can self-manage zero-interest payment plans through our Early-Out Patient Collections portal.

Phase 3: Resolution & Payment Processing

Settlements, HSA draws, and payment-plan drafts post instantly to your PMS; finance dashboards update in real time. Receipts meet CFA disclosure standards, ensuring fully compliant New Jersey medical debt collection.

Turning Debt Challenges into Recovery Opportunities
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Types of Medical Debt We Collect

Hospital & Health-System Debt

Physician-Practice Collections

Specialty-Healthcare Debt

Why Choose Us for Medical Debt Collection in New Jersey

Compliance, Security & Professional Standards

State-Specific Regulations

  • Written & oral contracts: six-year statute of limitations (N.J.S.A. 2A:14-1).
  • Louisa Carman Medical Debt Relief Act: 180-day waiting period and mandatory charity-care screening.
  • Out-of-network law: disputed balances remain on hold until insurer–provider arbitration ends.
  • Hospital charity-care program: non-profit hospitals must publicize policies and exhaust screening before selling or assigning accounts.
  • Consumer Fraud Act (CFA): bans false, deceptive, or misleading collection practices (N.J.S.A. 56:8-1 et seq.).

HIPAA Compliance

MSB encrypts all PHI in transit and at rest, applies role-based access, and maintains immutable audit logs for inspection.

Bonding & Collector Training

MSB maintains a $25,000 surety bond and trains every collector annually on CFA case law and New Jersey medical debt collection best practices, exceeding standard requirements.

Our Track Record

Average recovery rate
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Day Average
0
Accounts
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Resolution
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Our Track Record

93%

Average recovery rate

34

Day Average

4,812

Accounts

93%

Resolution

What Our Client Say

Discover the experiences of our satisfied clients. Hear firsthand Midwest Service Bureau Reviews on how MSB has delivered reliable, results-driven solutions that make a real difference.

Center for Same Day Surgery
Midwest Service Bureau is a company that truly looks out for the greater good of their client. They want to see their clients thrive, even if that means they do not make a profit. Any time I have ever had a question I call Midwest and they have the answer. Any time I have needed advice they have been there for me and have guided me through the process. Their customer service is outstanding and their work ethic is even better! I couldn’t imagine a time when I wouldn’t need them.
Advanced/Preferred Physical Therapy
The team at Midwest Service Bureau has earned our trust for over 10 years based on their service, results, performance, and rates and that’s why they will continue to receive all our collection business. They deliver excellent customer service with quick responses, unlimited willingness to lend their assistance, ethical work values, and even training seminars that provide us with other processes and tools to reduce our collections activity. On top of that, I enjoy the relationships I have made with the people of MSB over the years. I have no reservation in recommending Midwest Service Bureau to others.
Earnest Heat & Air, Inc.
We have been doing business with Midwest Service Bureau for a while now. They have an extremely high recovery rate. They are always right on top of things, and get the job done. We have other credit services calling us but, we always tell them that we are happy with who we are using. We would highly recommend them to anyone.
Inspire ENT & Pulmonology
Our office has had a great experience with Midwest Service Bureau. The staff is very helpful and knowledgeable, always available to answer questions. Our representative comes into our office once a month to check in and see how things are going for us. If we have any questions or issues they take the time to get them resolved. Midwest also offers training for the staff. We did take advantage of this opportunity and it was very helpful to the staff members that had no previous experience with collections. Through the training, the front office staff learned what information they should be gathering and the importance of it. I would highly recommend Midwest Service Bureau if you are looking for a collection agency.
Debbie P. Collection Manager
I have been employed with Sunflower Bank for over 20 years as the collection manager, and during that time have dealt with Midwest Service Bureau, LLC regarding collection accounts to include credit cards, loans, and deposit accounts. I have also dealt with them prior to coming to Sunflower Bank when I worked for GMAC out of Wichita, KS for roughly ten years. Micki Kell who is the President of this organization and her staff have provided wonderful customer service the entire time. A representative from the organization always contacted us in person once a month, and the face-to-face contact was always greatly appreciated. Their staff was always available to answer any questions or address any concerns we had. Their software program was very user friendly and make it an easy way to communicate regarding accounts. I would definitely recommend this organization if you are looking for a company to handle your collection accounts.

Frequently Asked Questions

What is the statute of limitations for medical debt in New Jersey?

Six years from the service date or last payment. Partial payments or new written promises restart the clock.

Yes—until the CFPB’s nationwide tradeline ban (effective date pending). MSB suppresses reporting on request.

New Jersey medical debt collection must comply with HIPAA, the Consumer Fraud Act, the 180-day Louisa Carman hold, out-of-network arbitration, and charity-care screening—stricter than ordinary consumer debt.

Review the itemized bill, compare charges with your Explanation of Benefits, and contact MSB within 30 days to dispute or set up a payment plan.

Contact Our Debt Collection Team

Ready to improve your healthcare organization’s revenue cycle? Contact our specialists today.

Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213

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New Jersey medical debt collection is tricky terrain: the Garden State runs a six-year statute of limitations, forbids “extraordinary” actions for 180 days, and enforces a robust Consumer Fraud Act. Add the 2018 Out-of-Network Transparency Act and the 2024 Louisa Carman Medical Debt Relief Act, and one compliance slip can cost thousands. By partnering with Midwest Service Bureau (MSB), you get a workflow that converts receivables into revenue, without risking Attorney-General penalties or hurting patient trust. Our 55 years of healthcare collections and analytics-driven Expert Analysis portal deliver the predictable cash flow your finance team needs.

New Jersey Medical Debt Collection Laws

State-Specific Regulations

  • Statute of limitations: Six years on written and oral contracts, including most medical bills (N.J.S.A. 2A:14-1).
  • Louisa Carman Medical Debt Relief Act (July 2024): Medical creditors must wait 180 days from the first post-service bill before any collection action and must screen for charity-care eligibility.
  • Out-of-Network Consumer Protection, Transparency, Cost-Containment & Accountability Act (P.L. 2018, c. 32): Disputed out-of-network balances stay out of collections until insurer–provider arbitration ends.
  • Hospital Charity-Care Program: Non-profit hospitals must publicize financial-assistance policies and exhaust screening before selling or assigning accounts.

HIPAA & Breach-Notification Requirements

MSB encrypts all PHI at rest and in transit, enforces role-based access, and mirrors New Jersey’s 45-day breach-notice deadline. Immutable audit logs live in our HIPAA + FDCPA dashboard for instant oversight.

Consumer Fraud Act & Debt-Collection Rules

While New Jersey’s proposed Fair Debt Collection Practices Act (S1992) has yet to pass, the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.) already bans false, deceptive, or misleading collection practices. MSB trains every collector yearly on CFA case law and maintains a $25 k surety bond—even though the state does not mandate bonding—to exceed best-practice standards.

Our New Jersey Medical Debt Collection Process

Phase 1 – Account Review & Validation

We import receivables from Epic, Cerner, or Meditech Self-Pay Recovery, then scrub for payer denials, duplicate claims, charity-care eligibility, arbitration holds, and time-barred balances. Only compliant New Jersey medical debt collection files move forward.

Phase 2 – Patient Contact & Communication

First notices mail within 24 hours, paired with bilingual charity-care flyers. Voice, SMS, email, and portal outreach respect New Jersey’s 8 a.m.–9 p.m. window and CFA scripting. Patients can self-serve through our Early-Out Patient Collections portal, setting up zero-interest plans in minutes.

Phase 3 – Resolution & Payment Processing

Settlements, HSA draws, and payment-plan drafts post instantly to your PMS; real-time APIs feed finance dashboards. All receipts satisfy CFA disclosure rules, closing the loop on fully compliant New Jersey medical debt collection.

Types of Medical Debt We Collect

Hospital & Health-System Debt

  • Emergency-department visits
  • Inpatient & outpatient surgeries
  • Diagnostic imaging & lab services
  • Surgical implants & supplies

Physician-Practice Collections

  • Primary-care appointments
  • Specialist consults & office procedures
  • Ancillary lab/imaging referrals

Specialty Healthcare Debt

Benefits for New Jersey Healthcare Providers

Improved Cash Flow

Clients using our New Jersey medical debt collection workflow cut AR days by 30 %, freeing capital for staffing and tech upgrades.

Compliance Assurance

HIPAA encryption, CFA-trained agents, and 180-day grace-period workflows shield you from Attorney-General scrutiny and negative press.

Patient Relationship Preservation

Empathy-first scripting, transparent billing, and flexible payment options keep Net Promoter Scores high, even during difficult New Jersey medical debt collection conversations.

Frequently Asked Questions

What is the statute of limitations for medical debt in New Jersey?

Six years from the service date or the last payment. A partial payment or a new written promise restarts the six-year clock.

Can medical debt affect my credit score in New Jersey?

Yes—until the CFPB’s nationwide ban (effective date pending). MSB suppresses bureau reporting on request.

How does medical debt collection differ from other debt?

New Jersey medical debt collection must follow HIPAA, the Consumer Fraud Act, the 180-day Louisa Carman hold, out-of-network arbitration, and charity-care screening, stricter than ordinary consumer debt.

What should I do if I receive a medical debt collection notice?

Review the itemized bill, check your Explanation of Benefits, and contact MSB within 30 days to dispute or arrange a plan.

Contact Our New Jersey Medical Debt Collection Team

Ready to strengthen your revenue cycle? Call our specialists today.

Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213