Medical Debt Collection in New York

MSBureau is the ethical collection agency specializing in medical receivables across New York. We deliver HIPAA-compliant recovery services, helping providers maximize revenue while protecting patient goodwill.

Medical Debt Collection Expert

New York Medical Debt Collection & Healthcare Receivables Management

New York medical debt collection requires a careful balance of revenue-cycle expertise, strict regulatory compliance, and patient-centered communication. Healthcare providers across New York City, Albany, and Buffalo face unique challenges: shortened statutes of limitations, a strict credit-reporting ban, and restrictions on liens or wage garnishment for most medical judgments. Partnering with Midwest Service Bureau (MSB) delivers a fully compliant, turnkey workflow that converts outstanding accounts into recoverable revenue while safeguarding patient trust and avoiding DFS penalties.

With more than five decades of experience, MSB combines empathetic patient engagement with analytics-driven insights through our Expert Analysis portal. Our approach ensures predictable cash flow, minimized compliance risk, and preserved provider reputation across all New York healthcare debt recovery initiatives.

Our Proven Medical Debt Collection Process — New York

MSB integrates meticulous account validation, compliant communications, and secure payment processing to ensure adherence to HIPAA, DFS, GBL § 601, and CPLR § 213-d regulations.

Phase 1: Account Review & Validation

  • Import receivables from Epic, Cerner, or Meditech.
  • Audit accounts for payer denials, duplicate claims, HFAL charity-care eligibility, and CPLR § 213-d statute-of-limitations compliance.
  • Remove expired, time-barred, or noncompliant accounts to prevent unauthorized collection activity.

Phase 2: Patient Contact & Communication

  • Send first notices within 24 hours, including bilingual charity-care summaries and HFAL disclosures.
  • Utilize voice, SMS, email, and secure portal outreach within the 8 a.m.–9 p.m. contact window, fully aligned with DFS and GBL § 601 regulations.
  • Provide empathy-focused scripts, ensuring every New York medical debt collection interaction is respectful and compliant.

Phase 3: Resolution & Payment Processing

  • Offer secure online portals for patients to establish zero-interest payment plans or settle balances immediately via ACH, credit card, Apple Pay, or Google Wallet.
  • Post payments in real-time to your PMS or EHR; APIs update finance dashboards instantly.
  • All settlements comply with DFS disclosure rules, completing a fully lawful and transparent New York medical debt collection cycle.
Turning Debt Challenges into Recovery Opportunities
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Types of Medical Debt We Collect

Hospital & Health-System Debt

Physician-Practice Collections

Specialty-Healthcare Debt

Why Choose Us for Medical Debt Collection in New York

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Compliance, Security & Professional Standards

 

State-Specific Regulations

  • Statute of Limitations: Three years for hospital or professional healthcare bills rendered after April 3, 2020 (CPLR § 213-d); older accounts may carry a six-year limit (CPLR § 213(2)).
  • Credit-Reporting Ban: S4907A prohibits reporting New York medical debt to consumer-reporting agencies; any previously reported balances are void.
  • No Liens or Wage Garnishment: S6522A forbids attachment of a patient’s home or paycheck for most medical debts.
  • Hospital Financial Assistance Law (HFAL): Nonprofit hospitals must screen for charity-care eligibility and provide at least 90 days’ notice prior to extraordinary collection actions.

HIPAA Compliance Requirements

MSB encrypts all PHI at rest and in transit, enforces role-based access, and maintains real-time audit logs. Breach notifications follow New York’s SHIELD-Act 10-day requirement, ensuring transparent and timely reporting.

DFS & Fair Debt Collection Practices

All communications comply with DFS regulations (23 NYCRR §1), GBL §601, and FDCPA standards. Collectors complete annual DFS recertification and maintain required surety bonds. AI-assisted monitoring and call logging ensure consistent regulatory compliance.

Our Track Record

Average recovery rate
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Accounts
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Our Track Record

93%

Average recovery rate

34

Day Average

4,812

Accounts

93%

Resolution

What Our Client Say

Discover the experiences of our satisfied clients. Hear firsthand Midwest Service Bureau Reviews on how MSB has delivered reliable, results-driven solutions that make a real difference.

Center for Same Day Surgery
Midwest Service Bureau is a company that truly looks out for the greater good of their client. They want to see their clients thrive, even if that means they do not make a profit. Any time I have ever had a question I call Midwest and they have the answer. Any time I have needed advice they have been there for me and have guided me through the process. Their customer service is outstanding and their work ethic is even better! I couldn’t imagine a time when I wouldn’t need them.
Advanced/Preferred Physical Therapy
The team at Midwest Service Bureau has earned our trust for over 10 years based on their service, results, performance, and rates and that’s why they will continue to receive all our collection business. They deliver excellent customer service with quick responses, unlimited willingness to lend their assistance, ethical work values, and even training seminars that provide us with other processes and tools to reduce our collections activity. On top of that, I enjoy the relationships I have made with the people of MSB over the years. I have no reservation in recommending Midwest Service Bureau to others.
Earnest Heat & Air, Inc.
We have been doing business with Midwest Service Bureau for a while now. They have an extremely high recovery rate. They are always right on top of things, and get the job done. We have other credit services calling us but, we always tell them that we are happy with who we are using. We would highly recommend them to anyone.
Inspire ENT & Pulmonology
Our office has had a great experience with Midwest Service Bureau. The staff is very helpful and knowledgeable, always available to answer questions. Our representative comes into our office once a month to check in and see how things are going for us. If we have any questions or issues they take the time to get them resolved. Midwest also offers training for the staff. We did take advantage of this opportunity and it was very helpful to the staff members that had no previous experience with collections. Through the training, the front office staff learned what information they should be gathering and the importance of it. I would highly recommend Midwest Service Bureau if you are looking for a collection agency.
Debbie P. Collection Manager
I have been employed with Sunflower Bank for over 20 years as the collection manager, and during that time have dealt with Midwest Service Bureau, LLC regarding collection accounts to include credit cards, loans, and deposit accounts. I have also dealt with them prior to coming to Sunflower Bank when I worked for GMAC out of Wichita, KS for roughly ten years. Micki Kell who is the President of this organization and her staff have provided wonderful customer service the entire time. A representative from the organization always contacted us in person once a month, and the face-to-face contact was always greatly appreciated. Their staff was always available to answer any questions or address any concerns we had. Their software program was very user friendly and make it an easy way to communicate regarding accounts. I would definitely recommend this organization if you are looking for a company to handle your collection accounts.

Frequently Asked Questions

What is the statute of limitations for medical debt in New York?

Three years for hospital or professional healthcare bills rendered on or after April 3, 2020; older debts may have a six-year limit per CPLR § 213(2).

No. Effective December 13, 2023, S4907A prohibits reporting of New York medical debt to credit bureaus; any balances previously reported are considered void.

New York medical debt collection must adhere to HIPAA, DFS, GBL §601, CPLR § 213-d timelines, HFAL charity-care requirements, and the credit-reporting ban—making it stricter than standard consumer collections.

Compare your itemized bill to your Explanation of Benefits, verify charity-care eligibility, and contact MSB within 30 days to dispute or arrange a compliant payment plan.

Contact Our Debt Collection Team

Ready to improve your healthcare organization’s revenue cycle? Contact our specialists today.

Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213

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New York medical debt collection demands a deft mix of revenue-cycle finesse, airtight regulatory compliance, and patient empathy. The Empire State has shortened the statute of limitations on hospital and doctor bills, banned credit-reporting of medical balances, and outlawed property liens or wage garnishment for most healthcare judgments. With Midwest Service Bureau (MSB), you secure a New York medical debt collection workflow that converts receivables to revenue without risking DFS penalties or harming patient trust. Our 55 years of experience and analytics-driven Expert Analysis portal keep your revenue cycle healthy and your reputation spotless.

New York Medical Debt Collection Laws

State-Specific Regulations

  • Statute of limitations: Three years for hospital or healthcare-professional bills on services rendered on/after Apr 3, 2020 (CPLR § 213-d).
  • Credit-reporting ban: S4907A (Dec 13, 2023) bars hospitals, providers, or collections partners from furnishing New York medical debt to consumer-reporting agencies; any reported balance is void.
  • No liens or wage garnishment: S6522A (Dec 2022) forbids healthcare creditors from attaching a patient’s home or paycheck. governor.ny.gov
  • Hospital Financial Assistance Law (HFAL, PHL § 2807-k(9-a)) requires nonprofit hospitals to screen for charity-care eligibility and give at least 90 days’ notice before extraordinary New York medical debt collection actions. nysenate.gov

HIPAA Compliance Requirements

MSB encrypts all PHI at rest and in transit, enforces role-based access, and mirrors New York’s SHIELD-Act 10-day breach-notice window in every Business Associate Agreement. Real-time audit logs live in our HIPAA + FDCPA dashboard, giving compliance officers instant oversight.

DFS, GBL § 601, and FDCPA

New York’s Department of Financial Services enforces 23 NYCRR §1, extending FDCPA-like rules to original creditors. General Business Law § 601 further bars “fraudulent, deceptive, or misleading” practices. MSB’s collectors carry annual DFS recertification and maintain required surety bonds, ensuring every New York medical debt collection call is compliant and respectful.

Our New York Medical Debt Collection Process

Phase 1: Account Review & Validation

We import receivables directly from Epic, Cerner, or Meditech Self-Pay Recovery, then scrub each file for payer denials, duplicate claims, HFAL charity-care flags, and CPLR § 213-d time-bar checks—preventing unlawful New York medical debt collection suits before they start.

Phase 2: Patient Contact & Communication

Initial notices are mailed within 24 hours, bundled with bilingual charity-care summaries. Voice, SMS, email, and portal outreach respect New York’s 8 a.m.–9 p.m. window, and all scripts follow DFS & GBL § 601 guidance. Patients can self-serve via our Early-Out Patient Collections portal, setting up zero-interest plans in minutes.

Phase 3: Resolution & Payment Processing

Negotiated settlements post instantly to your PMS; real-time APIs feed cash data back to finance dashboards. Every receipt meets DFS disclosure rules, closing the loop on fully compliant New York medical debt collection.

Types of Medical Debt We Collect

Hospital & Health-System Debt

  • Emergency-department visits
  • Inpatient & outpatient surgeries
  • Diagnostic imaging & lab services
  • Surgical implants & supplies

Physician-Practice Collections

  • Primary-care appointments
  • Specialist consults & office procedures
  • Ancillary lab/imaging referrals

Specialty Healthcare Debt

Benefits for New York Healthcare Providers

Improved Cash Flow

Clients using our New York medical debt collection programs cut AR days by 31 % on average—capital you can reinvest in staffing and tech upgrades.

Compliance Assurance

HIPAA encryption, DFS-certified agents, and HFAL workflows shield you from costly fines or PR fallout.

Patient Relationship Preservation

Empathy-first scripting, transparent billing, and flexible payment plans keep Net Promoter Scores high, even during difficult New York medical debt collection conversations.

Frequently Asked Questions

What is the statute of limitations for medical debt in New York?

Three years for hospital or healthcare-professional bills on services rendered after Apr 3, 2020; older accounts may still carry a six-year limit under CPLR § 213(2).

Can medical debt affect my credit score in New York?

No. Since Dec 13, 2023, S4907A prohibits hospitals, providers, or collectors from reporting New York medical debt to credit bureaus; any reported balance is void.

How does medical debt collection differ from other debt?

New York medical debt collection must navigate HIPAA, DFS rules, GBL §601, CPLR § 213-d time limits, HFAL charity-care, and the credit-reporting ban—far stricter than standard consumer debt.

What should I do if I receive a medical debt collection notice?

Review the itemized bill, compare charges to your Explanation of Benefits, and contact MSB within 30 days to dispute or arrange a payment plan.

Connect Our New York Medical Debt Collection Teams

Looking to maximize recoveries and shrink days in A/R? Reach out to our New York specialists today.

Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213