Medical Debt Collection in Pennsylvania

MSB delivers expert medical bill collections for healthcare systems throughout Pennsylvania. We provide ethical, compliant recovery services, ensuring maximum financial returns while maintaining patient trust.

Medical Debt Collection Expert

Medical Debt Collection Expert in Pennsylvania

Pennsylvania medical debt collection sits at the crossroads of shrinking reimbursements, a strict four-year statute of limitations, and robust state consumer-protection laws. One misstep can trigger penalties under the Fair Credit Extension Uniformity Act (FCEUA) or the Unfair Trade Practices & Consumer Protection Law (UTPCPL). With Midwest Service Bureau (MSB), you get a purpose-built workflow that recovers revenue, safeguards PHI, and treats patients with empathy. Our 55 years of healthcare collections and analytics inside Expert Analysis convert aged receivables into predictable cash, without risking your reputation.

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Our Proven Medical Debt Collection Process — Pennsylvania

Phase 1 – Account Review & Validation

We import receivables from EpicCerner, or Meditech Self-Pay Recovery and scrub each file for payer denials, duplicate claims, charity-care eligibility, and time-barred balances. Only valid, compliant Pennsylvania medical debt collection accounts proceed.

Phase 2 – Patient Contact & Communication

First notices mail within 24 hours, paired with bilingual charity-care summaries. Voice, SMS, email, and portal outreach follow the 8 a.m.–9 p.m. window and FCEUA scripting. Patients can self-serve through our Early-Out Patient Collections portal, setting up zero-interest plans in minutes.

Phase 3 – Resolution & Payment Processing

Negotiated plans, HSA draws, and settlements post instantly to your PMS; real-time APIs feed finance dashboards. All receipts satisfy UTPCPL disclosure standards, closing the loop on fully compliant Pennsylvania medical debt collection.

Turning Debt Challenges into Recovery Opportunities
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Types of Medical Debt We Collect

Hospital & Health-System Debt

Physician-Practice Collections

Specialty-Healthcare Debt

Why Choose Us for Medical Debt Collection in Pennsylvania

Compliance, Security & Professional Standards

State-Specific Regulations

  • Statute of limitations: Four years on written or oral contracts—including most medical bills—under 42 Pa. C.S. § 5525(a). A partial payment or signed promise restarts the clock.
  • Hospital Uncompensated Care Program (Act 77, 2001): To receive state tobacco-fund payments, hospitals must keep an approved charity-care plan and engage patients before extraordinary collection actions.
  • Billing transparency: Hospitals must provide itemized bills and clearly disclose financial-assistance policies upon request, mirroring federal IRS 501(r) rules.

HIPAA & Breach-Notification Requirements

MSB encrypts all PHI at rest and in transit, enforces role-based access, and mirrors Pennsylvania’s “without unreasonable delay” breach-notice standard from the Breach Notification Act (73 P.S. § 2301). Immutable audit logs live inside our HIPAA + FDCPA dashboard.

FCEUA, UTPCPL, and FDCPA

The Fair Credit Extension Uniformity Act extends FDCPA-style rules to all creditors, banning harassment, false threats, or deceptive practices. Consumers harmed by violations can sue under the UTPCPL, multiplying potential liability. MSB collectors complete annual FCEUA compliance refreshers, ensuring every Pennsylvania medical debt collection call remains courteous and lawful.

Credit-reporting note: Pennsylvania has not banned medical tradelines; MSB suppresses reporting on request and is monitoring the CFPB’s proposed 2025 nationwide prohibition.

Our Track Record

Average recovery rate
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Day Average
0
Accounts
0
Resolution
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Our Track Record

93%

Average recovery rate

34

Day Average

4,812

Accounts

93%

Resolution

What Our Client Say

Discover the experiences of our satisfied clients. Hear firsthand Midwest Service Bureau Reviews on how MSB has delivered reliable, results-driven solutions that make a real difference.

Center for Same Day Surgery
Midwest Service Bureau is a company that truly looks out for the greater good of their client. They want to see their clients thrive, even if that means they do not make a profit. Any time I have ever had a question I call Midwest and they have the answer. Any time I have needed advice they have been there for me and have guided me through the process. Their customer service is outstanding and their work ethic is even better! I couldn’t imagine a time when I wouldn’t need them.
Advanced/Preferred Physical Therapy
The team at Midwest Service Bureau has earned our trust for over 10 years based on their service, results, performance, and rates and that’s why they will continue to receive all our collection business. They deliver excellent customer service with quick responses, unlimited willingness to lend their assistance, ethical work values, and even training seminars that provide us with other processes and tools to reduce our collections activity. On top of that, I enjoy the relationships I have made with the people of MSB over the years. I have no reservation in recommending Midwest Service Bureau to others.
Earnest Heat & Air, Inc.
We have been doing business with Midwest Service Bureau for a while now. They have an extremely high recovery rate. They are always right on top of things, and get the job done. We have other credit services calling us but, we always tell them that we are happy with who we are using. We would highly recommend them to anyone.
Inspire ENT & Pulmonology
Our office has had a great experience with Midwest Service Bureau. The staff is very helpful and knowledgeable, always available to answer questions. Our representative comes into our office once a month to check in and see how things are going for us. If we have any questions or issues they take the time to get them resolved. Midwest also offers training for the staff. We did take advantage of this opportunity and it was very helpful to the staff members that had no previous experience with collections. Through the training, the front office staff learned what information they should be gathering and the importance of it. I would highly recommend Midwest Service Bureau if you are looking for a collection agency.
Debbie P. Collection Manager
I have been employed with Sunflower Bank for over 20 years as the collection manager, and during that time have dealt with Midwest Service Bureau, LLC regarding collection accounts to include credit cards, loans, and deposit accounts. I have also dealt with them prior to coming to Sunflower Bank when I worked for GMAC out of Wichita, KS for roughly ten years. Micki Kell who is the President of this organization and her staff have provided wonderful customer service the entire time. A representative from the organization always contacted us in person once a month, and the face-to-face contact was always greatly appreciated. Their staff was always available to answer any questions or address any concerns we had. Their software program was very user friendly and make it an easy way to communicate regarding accounts. I would definitely recommend this organization if you are looking for a company to handle your collection accounts.

Frequently Asked Questions

What is the statute of limitations for medical debt in Pennsylvania?

Four years for written or oral contracts; partial payments or a new written promise restart the clock.

Yes—medical tradelines may appear on credit reports. MSB can suppress reporting at your request, and we monitor the CFPB’s proposed nationwide ban.

Pennsylvania medical debt collection must navigate HIPAA, FCEUA, UTPCPL, Act 77 charity-care rules, and the four-year statute, making it more regulated than standard consumer debt.

Review the itemized bill, compare charges to your Explanation of Benefits, and contact MSB within 30 days to dispute or arrange a payment plan.

Contact Our Debt Collection Team

Ready to improve your healthcare organization’s revenue cycle? Contact our specialists today.

Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213

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Pennsylvania medical debt collection sits at the crossroads of shrinking reimbursements, a strict four-year statute of limitations, and robust state consumer-protection laws. One misstep can trigger penalties under the Fair Credit Extension Uniformity Act (FCEUA) or the Unfair Trade Practices & Consumer Protection Law (UTPCPL). With Midwest Service Bureau (MSB), you get a purpose-built workflow that recovers revenue, safeguards PHI, and treats patients with empathy. Our 55 years of healthcare collections and analytics inside Expert Analysis convert aged receivables into predictable cash, without risking your reputation.

Pennsylvania Medical Debt Collection Laws

State-Specific Regulations

  • Statute of limitations: Four years on written or oral contracts—including most medical bills—under 42 Pa. C.S. § 5525(a). A partial payment or signed promise restarts the clock.
  • Hospital Uncompensated Care Program (Act 77, 2001): To receive state tobacco-fund payments, hospitals must keep an approved charity-care plan and engage patients before extraordinary collection actions.
  • Billing transparency: Hospitals must provide itemized bills and clearly disclose financial-assistance policies upon request, mirroring federal IRS 501(r) rules.

HIPAA & Breach-Notification Requirements

MSB encrypts all PHI at rest and in transit, enforces role-based access, and mirrors Pennsylvania’s “without unreasonable delay” breach-notice standard from the Breach Notification Act (73 P.S. § 2301). Immutable audit logs live inside our HIPAA + FDCPA dashboard.

FCEUA, UTPCPL, and FDCPA

The Fair Credit Extension Uniformity Act extends FDCPA-style rules to all creditors, banning harassment, false threats, or deceptive practices. Consumers harmed by violations can sue under the UTPCPL, multiplying potential liability. MSB collectors complete annual FCEUA compliance refreshers, ensuring every Pennsylvania medical debt collection call remains courteous and lawful.

Credit-reporting note: Pennsylvania has not banned medical tradelines; MSB suppresses reporting on request and is monitoring the CFPB’s proposed 2025 nationwide prohibition.

Our Pennsylvania Medical Debt Collection Process

Phase 1 – Account Review & Validation

We import receivables from Epic, Cerner, or Meditech Self-Pay Recovery and scrub each file for payer denials, duplicate claims, charity-care eligibility, and time-barred balances. Only valid, compliant Pennsylvania medical debt collection accounts proceed.

Phase 2 – Patient Contact & Communication

First notices mail within 24 hours, paired with bilingual charity-care summaries. Voice, SMS, email, and portal outreach follow the 8 a.m.–9 p.m. window and FCEUA scripting. Patients can self-serve through our Early-Out Patient Collections portal, setting up zero-interest plans in minutes.

Phase 3 – Resolution & Payment Processing

Negotiated plans, HSA draws, and settlements post instantly to your PMS; real-time APIs feed finance dashboards. All receipts satisfy UTPCPL disclosure standards, closing the loop on fully compliant Pennsylvania medical debt collection.

Types of Medical Debt We Collect

Hospital & Health-System Debt

  • Emergency-department visits
  • Inpatient & outpatient surgeries
  • Diagnostic imaging & laboratory services
  • Surgical implants & supplies

Physician-Practice Collections

  • Primary-care appointments
  • Specialist consults & office procedures
  • Ancillary lab/imaging referrals

Specialty Healthcare Debt

Benefits for Pennsylvania Healthcare Providers

Improved Cash Flow

Providers using our Pennsylvania medical debt collection program cut AR days by 29 % on average—capital you can reinvest in staffing and technology.

Compliance Assurance

HIPAA encryption, FCEUA-trained agents, and charity-care workflows shield you from Attorney General scrutiny and negative press.

Patient Relationship Preservation

Empathy-first scripting, transparent billing, and flexible payment options keep Net Promoter Scores high—even during challenging Pennsylvania medical debt collection conversations.

Frequently Asked Questions

What is the statute of limitations for medical debt in Pennsylvania?

Four years for written or oral contracts; a partial payment or a new written promise restarts the clock.

Can medical debt affect my credit score in Pennsylvania?

Yes—medical tradelines may still appear. MSB can suppress reporting on request, and we are tracking the CFPB’s proposed nationwide ban.

How does medical debt collection differ from other debt?

Pennsylvania medical debt collection must navigate HIPAA, FCEUA, UTPCPL, Act 77 charity-care rules, and the four-year statute, stricter than standard consumer debt.

What should I do if I receive a medical debt collection notice?

Review the itemized bill, compare charges to your Explanation of Benefits, and contact MSB within 30 days to dispute or arrange a payment plan.

Contact Our Pennsylvania Medical Debt Collection Team

Eager to recapture more revenue? Connect with our Pennsylvania experts today.

Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213