Professional Collection Agency Washington
Debt recovery requires careful navigation: providers must wait 120 days before assigning accounts, cap post-judgment interest at 9 %, and verify patient eligibility for the state’s expanded charity-care programs. Surprise-billing disputes and strict credit-reporting holds make timely, compliant recovery essential. Midwest Service Bureau (MSB) provides a Washington medical debt collection workflow that transforms self-pay balances into reliable revenue without raising regulatory flags. With 55 years of healthcare collections experience and live analytics via our Expert Analysis portal, we help Evergreen State providers recover funds faster while staying fully compliant.
MSB integrates seamlessly with Epic, Cerner, and Meditech Self-Pay Recovery. From first account review to final payment posting, every medical bill collection step adheres to HIPAA security standards, FDCPA rules, and RCW 19.16 licensing requirements.
Initial notices are sent within 24 hours and include bilingual charity-care summaries. Omnichannel outreach — voice, SMS, email, and secure portals — respects Washington’s 8 a.m.–9 p.m. contact window and RCW 19.16 rules. Patients can self-manage payments through our Early-Out Patient Collections portal, establishing zero-interest plans in minutes.
Settlements, HSA draws, and payment-plan drafts post instantly to your PMS. Real-time dashboards track performance, and all receipts comply with HB 1531 disclosure requirements and the 9 % statutory-interest cap, closing a fully compliant debt recovery loop.
Washington medical debt collection requires compliance with RCW 19.16 licensing, HB 1531 timing and interest rules, and the Consumer Protection Act (RCW 19.86).
All PHI is encrypted in transit and at rest, with role-based access and immutable audit logs. Communications include only the patient’s name, provider, service date, and balance.
All outreach adheres to federal fair debt collection standards — no harassment, no prohibited hours, and accurate reporting. MSB’s speech analytics reviews flagged interactions within 24 hours to ensure compliance.
Discover the experiences of our satisfied clients. Hear firsthand Midwest Service Bureau Reviews on how MSB has delivered reliable, results-driven solutions that make a real difference.
Yes, MSB strictly adheres to all Washington state regulations, including RCW 19.16, and ensures full compliance with both federal and state debt collection statutes.
We use a compassionate, patient-centered approach that maintains HIPAA compliance and protects patient dignity while still achieving strong recovery results.
Yes. We maintain complete transparency and follow the Fair Debt Collection Practices Act (FDCPA) and Washington-specific debt collection requirements.
MSB provides a proven, compliant, and client-centered approach with industry expertise, strong recovery rates, respectful engagement, and tailored strategies for Washington-based clients.
Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213
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Washington medical debt collection today means threading a needle: providers must wait 120 days before assigning accounts, cap post-judgment interest at 9 %, and screen patients for the state’s newly expanded charity-care program—all while surprise-billing disputes and a strict credit-reporting hold slow recoveries. Midwest Service Bureau (MSB) delivers a Washington medical debt collection workflow that turns self-pay balances into predictable revenue without drawing the ire of the Attorney General. With 55 years of healthcare focus and real-time analytics in our Expert Analysis portal, we help Evergreen-State providers collect faster and compliantly.
MSB encrypts all PHI in transit and at rest, enforces role-based access, and mirrors Washington’s 30-day breach-notice deadline (RCW 19.255.010). Immutable audit logs live inside our HIPAA + FDCPA compliance hub.
The Washington Collection Agency Act (RCW 19.16) requires agencies to hold a state license and a $10 000–$50 000 surety bond. Violations double as unfair acts under the Consumer Protection Act (RCW 19.86). MSB renews its license yearly, maintains bonding, and trains every collector on RCW 19.16 and HB 1531—so every Washington medical debt collection call is courteous and lawful.
Credit-reporting note: Washington’s 180-day hold remains in force; the CFPB’s nationwide tradeline ban (finalized 2025) is still pending. MSB suppresses reporting on request.
We ingest receivables from Epic, Cerner, or Meditech Self-Pay Recovery and scrub each file for payer denials, duplicate claims, charity-care eligibility, surprise-billing holds, and time-barred balances, ensuring only compliant Washington medical debt collection accounts move forward.
First notices mail within 24 hours and include bilingual charity-care summaries. Voice, SMS, email, and portal outreach respect Washington’s 8 a.m.–9 p.m. window, 180-day credit-report hold notice, and RCW 19.16 scripting rules. Patients can self-serve through our Early-Out Patient Collections portal, setting up zero-interest plans in minutes.
Settlements, HSA draws, and payment-plan drafts post instantly to your PMS; real-time APIs feed finance dashboards. All receipts satisfy HB 1531 disclosure standards, closing the loop on fully compliant Washington medical debt collection.
Clients using our Washington medical debt collection workflow cut AR days by 30 %, freeing capital for staffing and tech upgrades.
HIPAA encryption, state-licensed agents, 9 % interest-cap workflows, and charity-care screening keep you clear of AG scrutiny and media backlash.
Empathy-first scripting, transparent billing, and flexible payment options keep Net Promoter Scores high, even during tough Washington medical debt collection conversations.
Ready to strengthen your revenue cycle? Reach our nationwide MSB headquarters, serving Washington providers daily.
Phone: 316-263-1051
Address: 625 W. Maple St., Wichita, KS 67213