Why Choose MSB for Your Medical Debt Collections?

When it comes to selecting a collection agency for medical bills, your choice can significantly impact patient relationships and your practice's financial health. At MSB, we believe your success is our success. That's why we strive to offer the most comprehensive, professional service in the industry.

Innovative Technology Driving Compassionate Collections

Our experienced teams, powered by cutting-edge AI technology, guide patients through their payment journey. We remove obstacles, offer flexible options, and provide education on complex billing processes, resulting in quicker fund recovery and improved patient satisfaction. Our medical debt collection solutions combine healthcare industry expertise with advanced technology to ensure the best outcomes for your facility.

Patient-Centric Approach Enhances Satisfaction and Revenue

We recognize the sensitive nature of medical debt. Our compassionate approach, treating each patient with dignity and respect, builds trust and increases the likelihood of successful payments. This approach not only improves collection rates but also preserves your facility's reputation. By focusing on ethical debt collection practices, we maintain positive relationships between your healthcare organization and its patients.

Tailored Communications for Improved Patient Engagement

MSB customizes every contact point using Natural Language Processing (NLP) to fit patient-specific needs. We address patients by name, proactively manage disputes, and provide easy-to-understand payment options. Our advanced telephony partners ensure efficient call routing, reducing wait times and improving resolution rates. This personalized approach significantly increases the effectiveness of our healthcare debt recovery services.

Multi-Channel Outreach for Enhanced Patient Response

Our digital-first strategy includes AI-driven email and SMS notifications, chatbots, and traditional methods, ensuring we connect with patients through their preferred communication channels. Our robust messaging capabilities can send 70 messages for the cost of one letter, maximizing outreach efficiency while maintaining a patient-friendly approach.

Unparalleled Data Security and HIPAA Compliance

With encrypted databases, row-level security, and cloud hosting through AWS and Azure, we ensure your patients' data is protected by the most advanced security measures available. Our on-device credit card processing adds an extra layer of security for payment transactions. We prioritize data protection and full HIPAA compliance, giving you peace of mind in an increasingly complex regulatory environment.

AI-Driven Collection Strategies for Optimal Results

Our AI-driven system negotiates payment plans based on rules and payment history, offering tailored solutions that boost satisfaction and compliance. This approach reduces delinquency and enhances collection success, ensuring a higher return on your outstanding accounts. Our customized medical debt recovery plans are designed to maximize your facility's financial recovery while maintaining positive patient relationships.

Seamless Integration and Rapid Implementation

Our swift onboarding process allows for full integration within days, not weeks. Our AI-driven mapping software and automated scanning capabilities streamline data integration, reducing errors and saving time. We accept submissions in various formats, ensuring seamless integration with your existing healthcare management systems.

Precision Insurance Matching and Claims Handling

Our API for active insurance policies automatically confirms insurance status upon upload, reducing manual verification efforts. AI coverage checks verify insurance coverage in real-time, minimizing claim denials and payment delays. We also provide assistance with out-of-network claims, offering critical support in managing complex insurance scenarios.

Continuous Innovation in Healthcare Debt Collection

We employ predictive analytics for risk assessment, helping you identify potential issues early in the collection process. This allows for targeted strategies and informed decision-making, improving overall collection outcomes. Our commitment to innovation ensures that we're always at the forefront of healthcare debt collection technology.

Transparent Reporting and Dedicated Account Management

Our API for active insurance policies automatically confirms insurance status upon upload, reducing manual verification efforts. AI coverage checks verify insurance coverage in real-time, minimizing claim denials and payment delays. We also provide assistance with out-of-network claims, offering critical support in managing complex insurance scenarios.

Contact MSB today to discover how our innovative, ethical, and effective medical debt collection solutions can empower your healthcare facility's financial health while maintaining positive patient relationships. Let us help you recover the funds you need to continue providing exceptional care, with proven expertise in healthcare debt collection and full compliance with HIPAA and other relevant standards. Experience the power of AI-driven debt recovery combined with compassionate, patient-focused service. Together, we can secure your facility's financial future while supporting your patients' well-being.