May 30, 2025
Your Guide to the Midwest Service Bureau FAQ: Everything You Need to Know About Our Debt Collection Process
DAY ONE – the referral is received and processed. DAY TWO – Acknowledgments are sent to the client, and the validation notice is mailed to the debtor. DAY THREE – the account is assigned to a collector and coded as ‘Priority New Business.’
The account remains open until the statute of limitations has expired unless special circumstances occur. New accounts from other creditors are linked for more information.
All accounts will receive a demand letter, and if other accounts exist for the debtor, they will be linked and assigned to a collector, regardless of the size.
MSB searches for assets when the debtor is not willing to pay voluntarily and before recommending a suit. Client approval is required before proceeding with litigation.
Quality is ensured through random audits by managers, real-time call monitoring, written reviews, and regular training. All calls are recorded for review by management.
Clients can track their accounts through an online portal, customized reports, and direct communication with customer service representatives.
Midwest Service Bureau helps businesses recover outstanding debts efficiently and professionally with trusted, ethical collection services across Kansas and the Midwest.
Industries
Copyright © 2025 Midwest Service Bureau, LLC (MSB). All Rights Reserved.
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.