Skip to content Even after accounts age out of your internal collections process, there’s still opportunity to recover revenue—if it’s done right. MSB’s Bad Debt Outsourcing service provides professional, compliant, and patient-sensitive collections designed to improve your financial outcomes without damaging your reputation.
We specialize in recovering aged accounts with minimal disruption to your operations. Our bad debt outsourcing and collections program is built on a foundation of respect, compliance, and proven results:
National coverage with multi-state compliance
Recovery rates up to 40% higher than in-house efforts
Customized call strategies and settlement options
Seamless data integration and reporting
Our team becomes your partner in converting uncollected revenue into measurable performance.
Chasing delinquent accounts can be time-consuming, emotionally draining, and often yields limited results—especially for internal teams stretched thin. When accounts reach bad-debt status, bad debt outsourcing to a professional partner like MSB offers a smarter, more efficient approach to revenue recovery—one that safeguards patient relationships and preserves your practice’s reputation.
Here’s why more healthcare providers trust MSB for bad-debt recovery:
🔁 Frees up internal staff to focus on active patients and core operations
📈 Boosts recovery rates by up to 40% compared to in-house collections
💼 Eliminates the need to hire or train collections staff
🔍 Provides expert handling of complex or aged accounts
🛡️ Reduces risk of non-compliant communications
Stop writing off recoverable revenue. MSB helps you reclaim what you’ve earned—professionally and effectively.
Navigating the complex landscape of debt collection regulations is essential—especially when your reputation and patient trust are at stake. MSB’s bad debt outsourcing services are rooted in strict compliance and accountability, ensuring every action supports your brand and adheres to the law.
We follow all federal and state requirements to guarantee that every collection effort is ethical, lawful, and fully transparent.
Our compliance safeguards include:
✅ Full FDCPA compliance to ensure fair and respectful collection practices
✅ HIPAA adherence to protect patient confidentiality and sensitive health data
✅ TCPA-compliant outreach governing all phone and text communications
✅ Secure data handling with encrypted file transfers and storage
✅ Detailed audit trails for all contact attempts and resolutions
✅ Recorded call logs for quality assurance and dispute resolution
✅ Continuous agent training on the latest regulatory requirements
At MSB, our bad debt outsourcing services are enhanced by cutting-edge artificial intelligence that optimizes every step of the recovery process. Our AI-driven technology analyzes debtor behavior, predicts optimal contact times, and tailors communication strategies to increase engagement and improve recovery outcomes. This data-informed approach ensures efficient, respectful outreach while reducing operational costs and boosting success rates.
In addition to our AI capabilities, MSB uses an omnichannel outreach strategy—connecting with debtors via phone calls, emails, SMS, and secure online portals. This allows individuals to engage through their preferred method, resulting in higher response rates and more positive interactions. Our system maintains consistent messaging across all channels and delivers detailed tracking and performance reporting for every client we serve.
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We recognize the delicate balance between effective revenue collection and preserving your practice’s reputation. That’s why our processes are fully compliant with HIPAA, the FDCPA, and all relevant state regulations—ensuring every patient interaction is handled with the highest level of professionalism, care, and confidentiality.
Ready to increase your self-pay recovery without damaging relationships? Contact MSB today to learn how our bad debt outsourcing services can improve your bottom line while preserving patient satisfaction.
Bad debt outsourcing involves partnering with a professional agency like MSB to recover delinquent accounts. This frees up your internal team, improves recovery rates by up to 40%, and ensures compliance with complex regulations—helping you reclaim revenue without straining resources.
MSB strictly adheres to federal and state regulations, including HIPAA, FDCPA, and TCPA. Our safeguards include encrypted data transfers, audit trails, recorded call logs, and ongoing agent training to ensure all communications are ethical, lawful, and transparent.
MSB uses AI-driven systems to analyze debtor behavior, optimize contact timing, and personalize outreach. Combined with our omnichannel approach—phone, email, SMS, and online portals—we maximize engagement and recovery efficiency.
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Midwest Service Bureau is a Kansas-based debt collection agency specializing in healthcare, commercial, and municipal accounts. With over 30 years of experience, we provide ethical, compliant, and results-driven recovery solutions, including HIPAA and PCI DSS compliance, SOC 2 Type II certification, and a strong focus on preserving client relationships. Trusted across the Midwest for our transparency and performance.
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Midwest Service Bureau, LLC
NMLS ID: 2671949
California License Number: 11599-99
Notice for California Residents:
Under the Rosenthal Fair Debt Collection Practices Act (California) and the federal Fair Debt Collection Practices Act, debt collectors are generally prohibited from contacting you before 8:00 a.m. or after 9:00 p.m. They must not engage in harassment, including threats of violence or arrest, or use obscene or abusive language. Collectors are prohibited from using false or misleading statements or calling your workplace if they know or reasonably should know that your employer does not permit personal calls.
Collectors generally cannot disclose your debt to anyone other than your attorney or spouse. They may, however, contact third parties to confirm your location or enforce a judgment. For further details about your rights and debt collection practices, please contact the Federal Trade Commission at 1-877-FTC-HELP or visit www.ftc.gov
Nonprofit credit counseling services may be available in your local area.
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This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
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