Client Testimonials
Hear from the organizations that trust MSB to recover their outstanding receivables.
We've been collecting debts since 1970, and in that time we've worked with hospitals, dental practices, cities, universities, property managers, and businesses of every size. The testimonials below come from clients who have seen firsthand what happens when you pair experienced collectors with modern technology and a genuine commitment to treating people right.
What we hear most from our clients isn't about the numbers — though the numbers are good. It's that their patients and customers are treated with respect. That matters in this industry, because your collection agency is an extension of your organization. When someone gets a call from MSB, they're forming an impression of you. We take that seriously. Our 93% client retention rate isn't because we lock people into contracts (we don't). It's because we deliver results consistently, year after year, and we pick up the phone when you call.
If you'd like to talk to a current client reference in your industry, just ask. We're happy to connect you.
MSB transformed our revenue cycle. Within 90 days of partnering with them, our self-pay recovery rate increased by 34%. Their HIPAA-compliant approach means we never worry about patient complaints — in fact, patient satisfaction scores actually improved. They treat our patients with the same respect we do.
As a dental practice owner, I was hesitant to use a collection agency — I didn't want to damage relationships with patients in our small community. MSB's approach completely changed my mind. They recovered over $180,000 in outstanding balances last year, and not a single patient complained about the process. Their team is professional, compassionate, and effective.
We manage utility billing for three municipalities, and delinquent accounts were a growing problem. MSB's municipal collections program recovered funds we had essentially written off. Their compliance expertise gives our city councils confidence that everything is handled properly. They've been an invaluable partner for over six years.
Running a distribution company means tight margins and cash flow is everything. When a major client defaulted on a $92,000 invoice, MSB stepped in and recovered the full amount in under 60 days. Their no-recovery, no-fee model meant zero risk for us. I recommend them to every business owner I know.
Student account delinquencies were impacting our ability to fund scholarships and programs. MSB implemented a customized early-out program that reduced our bad debt by 28% in the first year. Their team understands the sensitivity of working with students and families, and their communication is always respectful and FERPA-compliant.
Managing 1,200 rental units means dealing with unpaid rent and damages regularly. MSB has been our collection partner for four years, and they consistently outperform our previous agency. Their online portal makes account placement easy, and our dedicated account manager is always responsive. They've recovered over $400,000 for our portfolio.
Ready to Experience Results Like These?
Join hundreds of organizations that trust Midwest Service Bureau for their debt recovery needs. No recovery, no fee.
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