Collections for AGS Health Clients

AGS Health is a leading provider of revenue cycle management services, specializing in medical coding, clinical documentation integrity, and accounts receivable management. Their team of certified coders and RCM specialists helps healthcare organizations capture revenue accurately from the front end of the billing cycle. When it comes to the back end — recovering accounts that have aged past normal AR follow-up — providers need a dedicated collections partner with different capabilities. MSB fills that role.

The Coding-to-Collections Connection

Accurate medical coding is the foundation of a healthy revenue cycle. AGS Health's coding expertise reduces denials, ensures appropriate reimbursement, and minimizes compliance risk. But even perfectly coded claims can result in uncollected revenue when:

• Patients don't pay their out-of-pocket responsibility despite receiving accurate statements
• Insurance companies deny claims for non-coding reasons (authorization, eligibility, timely filing)
• Payers underpay claims and the balance requires persistent follow-up beyond standard AR workflows
• Patients with high-deductible health plans can't afford their portion and stop responding to statements

In each case, the coding was correct — the collection just needs specialized attention. That's precisely what MSB delivers.

Complementing AGS Health's AR Management

AGS Health's AR management team handles follow-up on claims within the standard billing window. They contact payers, resolve simple denials, and track claims through adjudication. MSB takes over when this process reaches its practical limits. Our collectors pick up accounts at the point where AGS Health's workflow ends and apply collection-specific tools: skip tracing, credit reporting, structured payment negotiations, and when necessary, legal action.

This division of labor is efficient. AGS Health focuses on getting claims paid right the first time. MSB focuses on recovering the rest. Neither team duplicates the other's work.

Tailored for AGS Health Client Profiles

AGS Health serves hospitals, health systems, physician practices, and specialty groups. MSB has deep experience with each of these provider types and adjusts our collection approach accordingly. Hospital accounts may involve larger balances and more complex payer situations. Physician practice accounts may require a more personal touch. We calibrate our communication style, payment plan offerings, and escalation timelines to match the provider type and patient demographics of each client.

Transparent Reporting and Accountability

Providers who invest in AGS Health's data-driven approach to RCM expect the same from their collection partner. MSB provides detailed monthly reports showing account placement volumes, contact rates, payment arrangements established, collections recovered, and remaining inventory. These reports align with the KPIs AGS Health clients typically track, creating continuity in how you measure revenue cycle performance from end to end.