MSB provides a precise, ethical recovery solution designed specifically for dental practices. Our workflow ensures maximum liquidity while protecting your patient relationships and professional reputation.
Phase 1: Accurate Account Intake & Validation
We initiate the process by securely importing receivables from your practice’s system (Dentrix, Eaglesoft, etc.). Every account undergoes a specialized dental audit targeting insurance shortfalls, CDT coding discrepancies, and legal statutes. Non-viable accounts (e.g., bankruptcy confirmed) are proactively filtered out, allowing us to focus only on actionable claims and establish legal integrity.
Phase 2: Patient-Centric Outreach & Engagement
Initial contact is swift (within 24 hours), delivering a clear summary of the balance and flexible resolution paths. Multi-channel engagement—including secure patient portals, SMS, and email—is executed within strict legal hours. Our empathy-driven scripting ensures respectful, dignified communication, essential for preserving the crucial patient-provider relationship.
Phase 3: Flexible Resolution & Secure Liquidity
We convert receivables into cash flow through convenient options, including zero-interest plans and equitable settlements. Our bank-grade secure payment portals utilize PCI-compliant gateways and instantly sync processed payments with your system for real-time ledger accuracy.
Phase 4: Compliance, Security & Auditable Workflow
Patient Health Information (PHI) is protected within an encrypted, zero-trust environment, strictly conforming to HIPAA mandates. Staff receive continuous training on federal (FDCPA, CFPB) and local requirements. All transactions are meticulously logged, ensuring a complete, legally defensible audit trail.
Phase 5: Brand Stewardship & Financial Care
The core focus is on patient dignity. We offer detailed billing explanations and access to financial hardship programs. Self-service digital tools empower patients to resolve their status securely. By prioritizing strategic resolution over aggressive tactics, we frame the process as comprehensive financial care, actively safeguarding your practice’s reputation.
