Question 1

HOW QUICKLY DO YOU GET STARTED?

Accepted Answer

DAY ONE – the referral is received and processed. DAY TWO – Acknowledgments are sent to the client, and the validation notice is mailed to the debtor. DAY THREE – the account is assigned to a collector and coded as 'Priority New Business.'

Question 2

WHEN DO YOU CLOSE AN ACCOUNT?

Accepted Answer

The account remains open until the statute of limitations has expired unless special circumstances occur. New accounts from other creditors are linked for more information.

Question 3

WHEN IS A BALANCE TOO SMALL?

Accepted Answer

All accounts will receive a demand letter, and if other accounts exist for the debtor, they will be linked and assigned to a collector, regardless of the size.

Question 4

HOW AND WHEN DO YOU DO AN ASSET SEARCH?

Accepted Answer

MSB searches for assets when the debtor is not willing to pay voluntarily and before recommending a suit. Client approval is required before proceeding with litigation.

Question 5

HOW DO YOU GUARANTEE QUALITY?

Accepted Answer

Quality is ensured through random audits by managers, real-time call monitoring, written reviews, and regular training. All calls are recorded for review by management.

Question 6

HOW DO I KNOW WHAT’S GOING ON WITH MY ACCOUNTS?

Accepted Answer

Clients can track their accounts through an online portal, customized reports, and direct communication with customer service representatives.

Frequently Asked Questions