Collections Process
Right-Party Contact (RPC)
A right-party contact is a confirmed conversation with the actual debtor (or an authorized party), as opposed to a wrong number, voicemail, or third party. RPC rate is a core productivity metric because recovery cannot happen until the right person is reached.
What Right-Party Contact (RPC) means for creditors
Every dollar recovered starts with a right-party contact. MSB combines skip tracing, optimal contact-time modeling, and multi-channel outreach to maximize RPC on the accounts you place.
Midwest Service Bureau has recovered commercial, medical, utility, and government debt for creditors nationwide since 1970 — on a no-recovery, no-fee basis. Questions about right-party contact (rpc) or a portfolio you'd like reviewed? Call (800) 362-0272.
Related terms
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