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HIPAA-Compliant Recovery Methods
Hospital & Clinic Revenue Cycle Solutions
As a leading healthcare collections and hospital debt recovery agency, we prioritize patient satisfaction while maintaining HIPAA-compliant collections practices.
Our patient-friendly collections approach includes customized payment plans and a dedicated revenue cycle recovery partner to guide you through the process.
Our medical debt collection agency team works to improve patient collections while preserving dignity and trust throughout the recovery process.
Our healthcare collections experts utilize cutting-edge technology to maximize recovery while maintaining compliance.
As your dedicated revenue cycle recovery partner, we implement strategic solutions to optimize your cash flow and reduce outstanding balances.
Access real-time collection metrics and patient engagement data through our secure, HIPAA-compliant portal.
Healthcare providers face the unique challenge of collecting payments from patients who are often under financial and emotional stress. An overly aggressive approach can erode trust and harm the provider-patient relationship.
Most medical offices and hospitals are understaffed when it comes to managing past-due accounts. Chasing unpaid bills takes time away from patient care and often yields poor results without the right tools or expertise.
Strict regulations like HIPAA and the Fair Debt Collection Practices Act make medical collections legally complex. Even a minor misstep can lead to legal consequences or reputational damage.
When it comes to selecting a collection agency for medical bills, your choice can significantly impact patient relationships and your practice’s financial health. At MSB, we believe your success is our success. That’s why we strive to offer the most comprehensive, professional service in the industry.
Our experienced teams, powered by cutting-edge AI technology, guide patients through their payment journey. We remove obstacles, offer flexible options, and provide education on complex billing processes, resulting in quicker fund recovery and improved patient satisfaction. Our medical debt collection solutions combine healthcare industry expertise with advanced technology to ensure the best outcomes for your facility.
We recognize the sensitive nature of medical debt. Our compassionate approach, treating each patient with dignity and respect, builds trust and increases the likelihood of successful payments. This approach not only improves collection rates but also preserves your facility’s reputation. By focusing on ethical debt collection practices, we maintain positive relationships between your healthcare organization and its patients.
MSB customizes every contact point using Natural Language Processing (NLP) to fit patient-specific needs. We address patients by name, proactively manage disputes, and provide easy-to-understand payment options. Our advanced telephony partners ensure efficient call routing, reducing wait times and improving resolution rates. This personalized approach significantly increases the effectiveness of our healthcare debt recovery services.
Our digital-first strategy includes AI-driven email and SMS notifications, chatbots, and traditional methods, ensuring we connect with patients through their preferred communication channels. Our robust messaging capabilities can send 70 messages for the cost of one letter, maximizing outreach efficiency while maintaining a patient-friendly approach.
With encrypted databases, row-level security, and cloud hosting through AWS and Azure, we ensure your patients’ data is protected by the most advanced security measures available. Our on-device credit card processing adds an extra layer of security for payment transactions. We prioritize data protection and full HIPAA compliance, giving you peace of mind in an increasingly complex regulatory environment.
Our AI-driven system negotiates payment plans based on rules and payment history, offering tailored solutions that boost satisfaction and compliance. This approach reduces delinquency and enhances collection success, ensuring a higher return on your outstanding accounts. Our customized medical debt recovery plans are designed to maximize your facility’s financial recovery while maintaining positive patient relationships.
Our swift onboarding process allows for full integration within days, not weeks. Our AI-driven mapping software and automated scanning capabilities streamline data integration, reducing errors and saving time. We accept submissions in various formats, ensuring seamless integration with your existing healthcare management systems.
Our API for active insurance policies automatically confirms insurance status upon upload, reducing manual verification efforts. AI coverage checks verify insurance coverage in real-time, minimizing claim denials and payment delays. We also provide assistance with out-of-network claims, offering critical support in managing complex insurance scenarios.
We employ predictive analytics for risk assessment, helping you identify potential issues early in the collection process. This allows for targeted strategies and informed decision-making, improving overall collection outcomes. Our commitment to innovation ensures that we’re always at the forefront of healthcare debt collection technology.
Our API for active insurance policies automatically confirms insurance status upon upload, reducing manual verification efforts. AI coverage checks verify insurance coverage in real-time, minimizing claim denials and payment delays. We also provide assistance with out-of-network claims, offering critical support in managing complex insurance scenarios.
Contact MSB today to discover how our innovative, ethical, and effective medical debt collection solutions can empower your healthcare facility’s financial health while maintaining positive patient relationships. Let us help you recover the funds you need to continue providing exceptional care, with proven expertise in healthcare debt collection and full compliance with HIPAA and other relevant standards. Experience the power of AI-driven debt recovery combined with compassionate, patient-focused service. Together, we can secure your facility’s financial future while supporting your patients’ well-being.
Living near Hutchinson? Check out our Hutchinson medical debt collection
MSB ensures strict compliance with the Health Insurance Portability and Accountability Act (HIPAA), the Fair Debt Collection Practices Act (FDCPA), and applicable state laws when handling medical debt collection. We prioritize patient confidentiality and regulatory adherence while providing effective and ethical debt recovery services for healthcare providers.
At MSB, we leverage cutting-edge artificial intelligence technology to enhance every step of the debt recovery process. Our AI-powered systems analyze debtor behavior, optimize contact timing, and personalize communication strategies to maximize engagement and recovery rates. This data-driven approach ensures that outreach efforts are both efficient and respectful, reducing costs and improving overall success.
Complementing our AI capabilities, MSB employs an omnichannel outreach strategy that connects with debtors through multiple platforms—phone calls, emails, SMS, and secure online portals. This seamless integration allows debtors to choose their preferred method of communication, increasing response rates and fostering positive interactions. Our technology ensures consistent messaging across channels while providing comprehensive tracking and reporting for our clients.
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MSB fully complies with HIPAA by utilizing encrypted databases, row-level security, cloud hosting via AWS and Azure, and on-device credit card processing. Our secure systems are designed to protect patient data and meet all healthcare industry regulations.
Yes, MSB supports seamless integration with hospital EHR systems including Epic. Our flexible onboarding process and AI-driven mapping allow for rapid deployment and compatibility with existing healthcare management platforms.
MSB uses a compassionate, patient-first approach to assist self-pay patients. We provide clear communication, flexible payment options, and education about the billing process to increase satisfaction and successful debt resolution.
MSB employs a multi-channel strategy including AI-powered email and SMS alerts, chatbots, personalized phone calls, and traditional methods to contact patients through their preferred communication channels, improving response and resolution rates.
MSB’s rapid implementation process allows your hospital to begin collections within days. We accept data in various formats, automate the scanning process, and ensure smooth integration with your current systems to avoid disruptions.
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Midwest Service Bureau is a Kansas-based debt collection agency specializing in healthcare, commercial, and municipal accounts. With over 30 years of experience, we provide ethical, compliant, and results-driven recovery solutions, including HIPAA and PCI DSS compliance, SOC 2 Type II certification, and a strong focus on preserving client relationships. Trusted across the Midwest for our transparency and performance.
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Midwest Service Bureau, LLC
NMLS ID: 2671949
California License Number: 11599-99
Notice for California Residents:
Under the Rosenthal Fair Debt Collection Practices Act (California) and the federal Fair Debt Collection Practices Act, debt collectors are generally prohibited from contacting you before 8:00 a.m. or after 9:00 p.m. They must not engage in harassment, including threats of violence or arrest, or use obscene or abusive language. Collectors are prohibited from using false or misleading statements or calling your workplace if they know or reasonably should know that your employer does not permit personal calls.
Collectors generally cannot disclose your debt to anyone other than your attorney or spouse. They may, however, contact third parties to confirm your location or enforce a judgment. For further details about your rights and debt collection practices, please contact the Federal Trade Commission at 1-877-FTC-HELP or visit www.ftc.gov
Nonprofit credit counseling services may be available in your local area.
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This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
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