RCM Collection Analytics & Reporting

Healthcare organizations that rely on intuition rather than data to manage their revenue cycle leave significant money on the table. The metrics below show where receivables stall, and MSB's client portal shows account status and payment history for every account you place with us.

Key Performance Indicators That Matter

Not all metrics are created equal. The KPIs that truly reflect your collection health include:

• Days in Accounts Receivable (Days in AR) — Measures the average number of days it takes to collect payment after a charge is posted. Best-in-class organizations maintain this below 35 days; anything above 50 signals serious collection inefficiency.
• Net Collection Rate — The percentage of allowable charges actually collected. A healthy rate is 95% or above.
• Denial Rate by Category — Breaking denials into categories (eligibility, authorization, coding, timely filing) reveals where process improvements will have the greatest financial impact.
• Recovery Rate on Placed Accounts — The percentage of placed accounts that result in payment; track it by account age and balance.
• Cost to Collect — The total expense of collecting each dollar of revenue, including staff time, technology, and third-party fees. MSB's contingency model keeps this predictable.

Client Portal Reporting

MSB's client portal shows account status and payment history for every account you place with us, so you can see which accounts are in active work, which have paid and what has been remitted.

Portfolio Review

MSB reviews your placement and payment data to identify where targeted improvements could yield financial gains.

Turning Analytics into Action

Data without action is just overhead. MSB's free portfolio analysis looks at balance distribution, aging buckets, payer mix and write-off patterns and can point to billing-workflow changes worth making before accounts reach collections.

Our contingency-based pricing model — no recovery, no fee — means that MSB's interests are directly aligned with your financial performance. We are incentivized to help you reduce the volume of accounts requiring collection by identifying and addressing upstream issues, because a healthier revenue cycle benefits both organizations. This is healthcare collections as a strategic partnership, not a transactional vendor relationship.