If you run a utility company, you already know the headache of unpaid bills. It’s not just about the money—it’s the time your team spends chasing payments instead of serving customers. That’s where we come in.
Over 50 Years of Utility Debt Collection
Midwest Service Bureau has been helping businesses recover what they’re owed since 1970. Based in Wichita, Kansas, we’ve spent over five decades specializing in utility debt collection—and we’ve worked with national utility companies across all 50 states.
We treat your customers the way we’d want to be treated. Firm, but fair.
What Makes Utility Collections Different
Utility debt isn’t like credit card debt or medical bills. Your customers aren’t strangers—they’re your neighbors. Many of them hit a rough patch and fell behind. Others moved and forgot about a final bill. A few are just avoiding payment.
We know the difference, and we handle each situation accordingly. Our collectors understand utility billing, seasonal fluctuations, and the regulations you have to follow. We’re not going to damage your reputation in the community.
How We Work
It’s pretty straightforward:
- You send us your delinquent accounts — usually after your internal efforts have stalled
- We reach out through calls, letters, and emails — professionally and persistently
- We work out payment arrangements — because getting something is better than getting nothing
- You get paid — we only charge when we collect
No Recovery, No Fee
We work on contingency. If we don’t collect, you don’t pay us. Simple as that. There’s no setup fee, no monthly minimums, and no long-term contracts.
Types of Utility Accounts We Handle
- Electric cooperatives and municipal power
- Water and sewer districts
- Natural gas providers
- Trash and sanitation services
- Bundled municipal utilities
- Telecommunications
Ready to Talk?
Give us a call at (800) 279-3511 or fill out the contact form. We’ll give you a straight answer about whether we can help—no sales pitch, no pressure.